Armorfireservices LLC is seeking a motivated and enthusiastic Call Center Representative to join our customer service team. In this role, you will be responsible for handling incoming calls, addressing customer inquiries, and providing support regarding our fire safety services. Your primary goal will be to ensure a high level of customer satisfaction by effectively resolving issues and providing accurate information. You will work in a fast-paced environment and be an essential part of our commitment to delivering outstanding service. If you have excellent communication skills and a passion for assisting others, we welcome you to apply and become a vital member of our team at Armorfireservices LLC.
Responsibilities
- Answer incoming calls with professionalism and courtesy, addressing customer questions and concerns.
- Provide detailed information about services, scheduling, and pricing to clients.
- Accurately document customer interactions and maintain organized records in the database.
- Resolve customer complaints and issues effectively, ensuring a positive resolution.
- Follow up with clients to ensure their satisfaction and gather feedback on services rendered.
- Collaborate with team members to improve customer service processes and share best practices.
- Stay informed about new products and industry developments to provide up-to-date information to customers.
Requirements
- High school diploma or equivalent is required; previous experience in a call center or customer service role is preferred.
- Excellent verbal communication skills with a strong focus on customer interactions.
- Ability to listen actively and demonstrate empathy toward customer concerns.
- Proficient in using computer systems and software, including call center technology.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Strong problem-solving skills and the ability to think on your feet.
- A positive attitude and a commitment to providing great customer service.