Call Center Representative

SCRIPTEM is seeking a highly motivated and detail-oriented Call Center Representative to join our dynamic team in the medical practice industry. In this vital role, you will be the first point of contact for our patients, providing exceptional customer service and support. As a Call Center Representative, you will assist patients with inquiries related to appointments, medical records, and billing while ensuring a smooth and efficient experience. You will play a crucial role in maintaining patient satisfaction and trust by addressing their concerns promptly and professionally. This position requires excellent communication skills and the ability to handle a variety of situations in a fast-paced environment. You will have the opportunity to contribute to our mission of providing top-notch healthcare services while working in a collaborative and supportive team atmosphere. If you have a passion for helping others and want to be part of a forward-thinking organization dedicated to improving patient outcomes, we encourage you to apply. Join SCRIPTEM and help us make a difference in the lives of our patients through superior customer service and care.

Responsibilities

• Answer inbound calls promptly and professionally, providing a welcoming experience for patients.
• Assist patients in scheduling appointments, managing cancellations, and rescheduling as needed.
• Provide accurate information regarding services, billing, and medical records to patients and their families.
• Resolve patient inquiries and concerns effectively while ensuring compliance with privacy regulations and company policies.
• Document all interactions with patients in the system accurately and in a timely manner.
• Coordinate with medical staff to ensure that patient needs are met and follow up on outstanding issues.
• Promote patient education and awareness regarding available services and healthcare information.

Requirements

• High school diploma or equivalent; additional education in healthcare or related field is a plus.
• Previous experience in a call center, customer service, or medical office setting is preferred.
• Strong verbal communication skills with a clear and friendly phone demeanor.
• Ability to handle sensitive information with confidentiality and care.
• Proficiency in using computer systems and software, particularly in data entry and management.
• Demonstrated problem-solving skills and the ability to think critically under pressure.
• Ability to work well in a team environment and maintain a positive attitude.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home