Business Systems & Data Platform Administrator

<h4>Why Thunderbird?</h4>MZLA Technologies Corporation (MZLA) is a wholly-owned, for-profit subsidiary of the Mozilla Foundation and the home of Thunderbird. Thunderbird is a global, free, and open-source email and productivity app, which has experienced significant growth in revenue, staff, and aspirations since its launch 20 years ago. Our revenue comes from our dedicated users around the world who generously fund our work. As we continue to expand our team and enhance our products and services, we remain dedicated to providing best-in-class productivity solutions independent of big tech. Operating as a small but dynamic team of 40 + staff across seven countries and time zones, we are part of the larger Mozilla family but maintain our distinct and independent identity and operations from both the Mozilla Foundation and Mozilla Corporation.Our organizational culture is driven by our mission. We are committed to fostering openness and transparency as a member of the open-source community. We lean into collaboration, creativity, and diversity. We bring a hearty dose of scrappy grit and resilience to our lively and spirited team. Our operating principles leverage data informed decisions, ownership, speed and efficiencies to elevate our work and deliver innovative and impactful solutions to our users.<h4>The Opportunity:</h4>We’re looking for a Business Systems & Data Platform Administrator to establish and lead how we manage the internal tools that power our operations and decision-making. This is the first dedicated role focused on business applications and data platforms at our organization. The ideal candidate is both a doer and a collaborator, comfortable configuring systems directly, managing implementation partners, and working across teams to align tools with real-world needs. In addition to administering and optimizing platforms like our CRM, HR systems, and business intelligence tools, this role will lead cross-functional coordination and vendor engagement for a major systems and data migration initiative, including the transition off Salesforce and the setup of a centralized AWS-based analytics environment.If you're excited by the opportunity to help build something from the ground up and thrive in a mission-driven, remote-first environment, this role my be for you.The role will report directly to the Managing Director, Operations.This is a remote, full time position. We require strong written and verbal communication skills to facilitate effective work coordination across various virtual communication platforms. This role works closely with staff across Canada, US, and Europe. Consequently, applicants in the Eastern / Central Standard time zones are preferred.<h4>What you’ll do: </h4><ul><li style="font-weight: 400;">Serve as the internal project lead for major system transitions and implementations, including CRM and BI platforms.</li><li style="font-weight: 400;">Develop project plans and timelines, and manage deliverables across internal staff, external partners, and vendors.</li><li style="font-weight: 400;">Facilitate communication between functional stakeholders, implementation partners, and technical teams.</li><li style="font-weight: 400;">Support configuration, documentation, and rollout of new tools and integrations.</li><li>Administer and configure internal SaaS tools (e.g., CRM, HRIS, email platforms, productivity software).</li><li style="font-weight: 400;">Manage business intelligence systems (e.g., Metabase, Looker, Power BI), including setup, user access, dashboard maintenance, and performance tuning.</li><li style="font-weight: 400;">Maintain cross-system integrations and ensure consistent, reliable data across platforms.</li><li style="font-weight: 400;">Collaborate with teams across the organization to align tools with evolving needs and streamline workflows.</li><li style="font-weight: 400;">Contribute to the development of a centralized analytics environment to support self-service reporting.</li><li style="font-weight: 400;">Support data governance and compliance (e.g., access controls, GDPR, SOC 2).</li><li style="font-weight: 400;">Work with external vendors, contractors, or consultants when specialized support is needed.</li></ul><h4>What you’ll bring: </h4><ul><li style="font-weight: 400;">7+ years of experience administering business systems (CRM, HR, marketing), business intelligence or analytics platforms.</li><li style="font-weight: 400;">Demonstrated success managing complex technical or data-related projects involving external vendors or contractors.</li><li style="font-weight: 400;">Strong organizational and project management skills, with the ability to drive execution while coordinating stakeholders and timelines.</li><li style="font-weight: 400;">Experience bridging functional subject-matter experts and technical implementers (e.g., analysts, engineers, consultants).</li><li style="font-weight: 400;">Experience with BI tools (e.g., Metabase, Looker, Power BI, Tableau), including dashboard and report development.</li><li style="font-weight: 400;">Working knowledge of SQL and data modeling concepts for reporting and integration.</li><li style="font-weight: 400;">Experience managing integrations and supporting data pipelines across platforms.</li><li style="font-weight: 400;">Ability to thrive in a small, fast-paced environment where adaptability and a hands-on approach are essential.</li><li style="font-weight: 400;">Deep respect for diverse technical and non-technical perspectives, and a commitment to fostering an inclusive and respectful culture.</li><li style="font-weight: 400;">Commitment to open-source principles, including support for open standards and user privacy.</li></ul><h4>Bonus points for:</h4><ul><li style="font-weight: 400;">Experience with Salesforce migrations </li><li style="font-weight: 400;">Familiarity with modern data pipeline or ELT tools </li><li style="font-weight: 400;">Comfort with scripting or automation using tools like Python, Bash, or low-code platforms</li><li style="font-weight: 400;">Background in scaling internal tools and analytics capabilities in a mission-driven organization</li><li style="font-weight: 400;">Exposure to compliance or governance initiatives (e.g., GDPR, SOC 2) in data or system contexts</li></ul><h4>What you’ll get:</h4>We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:<ul><li>US: $85,000 - $115,000 USD </li></ul>In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.Work & Career<ul><li style="font-weight: 400;">Fully remote work & schedule flexibility</li><li style="font-weight: 400;">Latest Laptop and accessories </li><li style="font-weight: 400;">Annual Remote Work Stipend</li><li style="font-weight: 400;">Monthly Internet Stipend</li><li style="font-weight: 400;">Professional Development Stipend</li><li style="font-weight: 400;">Industry Conferences</li></ul>Rest & Play<ul><li>24 days PTO per year (prorated) </li><li>Your Birthday</li><li>Year-end Company Shutdown</li><li>Wellbeing Days </li><li>Public Holidays</li><li>Other Paid Leave</li><li>Wellbeing Stipend for Personal / Family Activities</li></ul>Health & Family<ul><li style="font-weight: 400;">401(k) Employer Contributions</li><li style="font-weight: 400;">Health, Dental, & Vision Insurance</li><li style="font-weight: 400;">Disability/Income Protection Insurance</li><li style="font-weight: 400;">Life Insurance</li><li style="font-weight: 400;">Employee Assistance Program </li><li style="font-weight: 400;">Paid Parental Leave</li><li style="font-weight: 400;">Paid Sick Days </li></ul>*Applicants must reside in and have work authorization for the country location(s) specified. We are unable to consider applicants outside of these markets at this time. We are unable to provide visa sponsorship.MZLA Technologies Corporation (MZLA) Commitment to diversity, equity and inclusionMZLA believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodations@thunderbird.net to request accommodation.#LI-DNI

Business Systems & Data Platform Administrator

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