Business Systems Analyst, Retirement Benefits Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Systems Analyst, Retirement Benefits Operations in United States.

This role sits at the intersection of retirement benefits operations and technical systems, ensuring that complex pension administration processes run accurately, efficiently, and in compliance with regulatory and client requirements. You will act as a key liaison between operations teams, programmers, and external vendors, translating business needs into clear technical requirements and ensuring system changes are properly implemented and tested. The position plays a critical role in supporting defined benefit retirement plans by improving data accuracy, reporting capabilities, and operational workflows. You will contribute to system enhancements, testing cycles, and ongoing production support while helping ensure a seamless experience for clients and participants. Working in a highly collaborative environment, you will partner across technical and business teams to resolve issues and optimize processes. Your work will directly support the integrity and reliability of retirement plan administration services.

Accountabilities:

In this role, you will support the accuracy, efficiency, and continuous improvement of retirement benefits systems by analyzing data, defining requirements, and ensuring successful system functionality across operations and technical environments. You will serve as a bridge between business operations, technical teams, and external vendors.

Analyze system changes, enhancements, and bug fixes to ensure accuracy and alignment with business requirements
Conduct testing of system updates, upgrades, and new functionality, validating performance and resolving defects
Write and maintain detailed business and technical requirements for system changes and enhancements
Collaborate with programmers, operations teams, and vendors to ensure smooth implementation of system solutions
Design, generate, and maintain operational reports, data queries, and dashboards to support decision-making
Identify data trends, anomalies, and operational issues to improve client service and system performance
Support project work for client implementations, including planning, requirements gathering, testing, and documentation
Maintain system documentation, workflows, and operational procedures to ensure consistency and compliance
Provide technical support, troubleshooting, and training to internal users and stakeholders

Requirements:

This position requires a strong blend of business analysis skills, technical understanding, and experience in retirement benefits or pension administration environments. You should be comfortable working with data, systems, and cross-functional teams in a highly detail-oriented setting.

2+ years of experience as a Business Systems Analyst or in a retirement/benefits administration environment with technical exposure
Experience working with defined benefit retirement plans (strongly preferred)
Strong proficiency in Microsoft Excel and familiarity with SharePoint, Smartsheet, and Microsoft Office Suite
Understanding of databases, data structures, and system applications
Knowledge of business analysis and project management methodologies
Strong analytical, problem-solving, and organizational skills with high attention to detail
Ability to write clear requirements and translate business needs into technical documentation
Excellent communication skills and ability to collaborate with diverse internal and external stakeholders
Ability to work independently, exercise sound judgment, and manage multiple priorities

Benefits:

Comprehensive health, dental, and vision insurance coverage
401(k) retirement savings plan with company match
Paid time off (PTO) and holidays
Opportunities for professional growth and internal mobility
Flexible work arrangements, including remote options depending on role
Supportive, people-focused work culture emphasizing work-life balance
Long-standing organization with strong stability and career development opportunities

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Business Systems Analyst, Retirement Benefits Operations

Requirements:

Benefits:

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