Business Continuity Management Specialist

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed is looking for a driven, assertive and energetic Business Continuity Management (BCM) Specialist. As BCM Specialist, you will report directly to the Director of Operational Governance. The BCM Specialist is responsible for developing, maintaining and testing the business continuity program for the Architecture, Product, & Technology organization. The program includes plans for the continuation of business processes and the technology that supports them, as well as the incident management structure to successfully manage events that have disrupted or can potentially disrupt normal business operations. The candidate will work closely with departmental leaders to identify and understand matters that impact the operation abilities of our teammates, customers, and business partners.

As Business Continuity Management Specialist, you will have four specific areas of responsibilities:

• Assist in evaluating business unit plans to identify threats, hazards, and potential impacts to critical business priorities
• Develop living strategies for mitigation, continuity, and recovery
• Maintain uninterrupted service whenever possible, and when needed, coordinate recovery from business disruptions in a safe manner and as rapidly as possible
• Enable continuous improvement by systematically reviewing program strategy and performance using all available tools and software

As a Business Continuity Management Specialist, your duties and responsibilities will include:

• Evaluate the existing business continuity and disaster recovery (DR) strategies and plans for the departments to identify any risks and make recommendations to improve and strengthen the strategies and plans
• Manage change and understand the cultural dynamics of the organization, using this knowledge to ensure that the organization's business continuity strategy and plans evolve in a practical way as the business itself changes
• Continually evaluate the impact of third-party business partner operations on our overall business resilience and continuity needs
• Monitor developing emergencies potentially affecting Brightspeed’s operations and/or customers and, in coordination with appropriate department leaders, advise management on response strategies
• Establish disaster recovery testing methodologies and scenarios to validate whether recovery procedures are effective for the restoration of key corporate resources and the resumption of critical business processes
• Coordinate periodic DR parallel exercises and conduct a yearly DR tabletop simulation exercise
• Design and prepare periodic business continuity and disaster recovery reports and presentations
• Assist with the business impact analysis process to assist all departments in determining critical business processes
• A self-starter who can achieve other duties as assigned

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 5+ years of related experience in design, development, and improvement of strategy and business continuity planning. Ability to work in a fast-paced environment.
• Knowledge of industry BCP standards, information security practices, and experience in implementing multiple risk mitigation approaches
• Professional certification from the Disaster Recovery Institute International (DRII) or The Business Continuity Institute (BCI) (e.g., Certified Business Continuity Professional – CBCP) and/or related certifications or Education
• Experience with business continuity software tools such as Fusion Risk Management System and AlertMedia Notification System
• Understanding of business continuity, disaster recovery, crisis management, information security, and Cyber Security
• Organized, motivated, self-starter
• Strong computer skills, particularly Microsoft Excel, Word, PowerPoint, Smartsheet, SharePoint, and Salesforce
• Experience in leading successful negotiations with business teams

BONUS POINTS FOR:

• Bachelor’s degree and/or equivalent work experience; a bachelor’s degree in BCM is most desired
• 8+ years of directly relevant Telecommunications BCM work experience, working with all levels in the corporation
• 5+ years of people leadership and management experience, including evaluating team performance and making improvements
• Proven track record of success within the BCM environment
• Ability to achieve results in a complex, distributed organization
• Ability to manage many different initiatives at one time while focusing on success

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice