Bilingual Customer Service Representative

About the role

The Bilingual Customer Service Representative will be responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets. 

What you'll do

• Maintaining departmental service level targets
• Responding to customer inquiries
• Processing Orders
• Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
• Have basic product knowledge 
• Keep accurate records of customer interactions, transactions and complaints
• Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
• Additional duties as assigned

Qualifications

• Minimum 1 year experience in a Call Center Customer Service role
• Must be bilingual in English and Spanish.
• Strong customer service and active listening skills
• Excellent communication skills
• Ability to prioritize work and manage time effectively
• Basic computer skills
• High school diploma
• A passion for customer advocacy
• Proficient with Microsoft Office Suite

Physical Requirements

• Ability to focus on computer monitors for extended periods
• May work from a seated position for extended periods

Work at home requirements

• Quiet and professional workplace free from noise (kids, pets, etc.)
• High speed internet access with minimum speed of 50 mbps
• A chair and flat surface or desk to work from

As part of our commitment to maintaining a safe and productive work environment, we require all new hires to pass a background check and drug screen unless otherwise prohibited by state law. Any offers of employment made are contingent on these requirements. Please note that failure to pass the background check or drug screen will result in disqualification from employment.