<div class="content-intro"><p></p><h3>Company Overview</h3><p>Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p><p>IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p><p>Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p><p></p></div><p><strong><span data-preserver-spaces="true">This is a hybrid role (3 days in the office / 2 days remote).</span></strong></p><p><strong><span data-preserver-spaces="true">About Your Team:</span></strong></p><p><span data-preserver-spaces="true">As a member of the</span><strong><span data-preserver-spaces="true"> Client Technical Support </span></strong><span data-preserver-spaces="true">team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.</span></p><p><strong><span data-preserver-spaces="true">Responsibilities:</span></strong></p><ul><li><span data-preserver-spaces="true">Providing support to clients through phone, chats, and tickets</span></li><li><span data-preserver-spaces="true">Technical and functional support for the Interactive Brokers’ platforms</span><ul><li><span data-preserver-spaces="true">Desktop applications (Windows, macOS, and Linux)</span></li><li><span data-preserver-spaces="true">Mobile applications (Android and iOS)</span></li></ul></li><li><span data-preserver-spaces="true">Troubleshooting and support for Interactive Brokers’ web-based offerings</span></li><li><span data-preserver-spaces="true">Problem management with a focus on wide-scale technical issues</span></li></ul><p><strong><span data-preserver-spaces="true">Requirements:</span></strong></p><ul><li><span data-preserver-spaces="true">Bachelor’s degree, preferred if in a technical field.</span></li><li><span data-preserver-spaces="true">1+ years in a client-facing support role</span></li><li><span data-preserver-spaces="true">1+ years of experience working with Windows and Mac, software support, connectivity support</span></li><li><span data-preserver-spaces="true">Excellent verbal and written communication skills and the ability to work effectively in a team environment</span></li><li><span data-preserver-spaces="true">Experience working with support ticketing systems</span></li><li><span data-preserver-spaces="true">Adaptable to a constantly changing technical environment</span></li><li><span data-preserver-spaces="true">Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems</span></li><li><span data-preserver-spaces="true">Experience with financial products and services is a plus.</span></li><li><strong><span data-preserver-spaces="true">Required excellent command of written and spoken English & Russian </span></strong></li></ul><h3></h3><h3><span data-preserver-spaces="true">Company Benefits & Perks</span></h3><ul><li><span data-preserver-spaces="true">Competitive salary, annual performance-based bonus and stock grant</span></li><li><span data-preserver-spaces="true">Retirement plan 401(k) with a competitive company match</span></li><li><span data-preserver-spaces="true">Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium</span></li><li><span data-preserver-spaces="true">Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)</span></li><li><span data-preserver-spaces="true">Paid time off and a generous parental leave policy</span></li><li><span data-preserver-spaces="true">Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack</span></li><li><span data-preserver-spaces="true">Corporate events, including team outings, dinners, volunteer activities and company sports teams</span></li><li><span data-preserver-spaces="true">Education reimbursement and learning opportunities</span></li><li><span data-preserver-spaces="true">Modern offices with multi-monitor setups</span></li></ul><h3></h3>