Bilingual Accounts Receivable Senior Specialist

Who we are: CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal and accessible.CCOF is a nonprofit organization governed by the people who grow and make our food. Founded in California 52 years ago, our roots now span the breadth of North America, and our presence is internationally recognized. We are supported by an organic family of farmers, ranchers, processors, retailers, consumers, and policymakers. Together, we work to realize a future where organic is the norm. Position Summary:CCOF is expanding our accounting team! We are looking for a Bilingual Accounts Receivable Senior Specialist to support our mission-driven work. This position plays a key role in overseeing and executing accounts receivable processes for CCOF and its affiliated organizations. It ensures the accuracy, timeliness, and integrity of client billing and payment activities, while also serving as the primary point of contact for Spanish-speaking clients on accounts receivable matters. The Senior Specialist provides subject matter expertise, supports strategic improvements, and contributes to the overall efficiency and effectiveness of financial operations. If you have experience in accounts receivable, strong attention to detail, and the ability to communicate effectively in both English and Spanish, we encourage you to apply. A passion for supporting a collaborative and purpose-driven organization is a must! This is a full-time, salary exempt position that reports to the Accounting Manager. This position offers flexibility and can be based at CCOF’s home office in Santa Cruz, CA or performed fully remotely depending on the candidate’s location. Essential Responsibilities:Provide subject matter expertise and collaborate with the accounting team to:<ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Oversee the timely and accurate processing of client certification and inspection invoices, ensuring alignment with internal standards and timelines.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Respond to clients' inquiries regarding account balances, billing issues, and payment plan requests promptly and professionally, maintaining a high level of customer service.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Monitor and track accounts receivable activity, providing regular status updates and reports to senior accounting staff and leadership.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Coordinate client outreach efforts to follow up on past due accounts and support collections processes.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure accurate recording of incoming payments to client accounts, maintaining data integrity across financial systems</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify and recommend process improvements to enhance the efficiency and accuracy of accounts receivable operations.</li></ul> Specific duties:Accounts Receivable duties for CCOF Certification Services, LLC, CCOF Inc, and CCOF OCal Certification Services, LLC.<ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Accurately record check, credit card, electronic payments, and bank deposits in the accounting system.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Generate client invoices on a weekly basis for inspection and certification services.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Coordinate the setup of client payment plans.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Generate and send month-end client account statements.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Coordinate monthly client outreach for past-due account balances.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Conduct bilingual (English/Spanish) outreach via phone and email to follow up on past-due client accounts.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Respond to client inquiries via phone and email in both English and Spanish.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborate with the certification department to address and resolve client billing issues and inquiries.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure compliance with internal policies and procedures for revenue recognition and collections.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist in month-end closing activities related to accounts receivable.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support audit and compliance review by providing required document reports and analysis.</li></ul> General Accounting duties:<ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist with other accounting tasks as assigned by the Accounting Manager.</li></ul> Required Qualifications: <ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Minimum of 4 years of experience with accounts receivable functions such as invoicing, payment processing, and account reconciliation.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Minimum of 4 years of experience using accounting information systems such as QuickBooks, NetSuite or similar programs.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Intermediate Spanish language skills to speak fluently and write clear detailed emails for client outreach and inquiries.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communication Skills: Professional written communication. Writes clearly with the ability to tailor messages to various audiences.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Customer Service: Professionalism in customer service. Displays a courteous, helpful attitude at all times when interacting with clients. This includes being patient, respectful, and taking the time to listen to clients’ needs or concerns and address them accordingly.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Teamwork: Actively contributes to the team to complete tasks and meet goals. Actively listens to coworkers, respects ideas, and aims to improve processes at hand.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to work effectively with diverse groups of people, demographics and communication styles to foster a productive work environment.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Highly organized, motivated, and detail oriented. Proven ability to prioritize, track, and complete tasks efficiently and accurately. Reliably completes assignments within assigned deadlines. Proactive, self-directed and driven to achieve goals. Asks for help when needed.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Attention to detail: Notices and fixes errors that others might overlook. Acknowledges mistakes and turns them into learning opportunities. Has a track record of leaving things better than they found them.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Critical thinking and problem-solving skills: Ability to work independently, proactively leads process improvements, independently navigates unfamiliar situations and uses available resources to find solutions.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency in computer skills including Microsoft Outlook, Word, Excel, and other database programs. Effectively manage emails, create spreadsheets, and maintain accurate database records.</li></ul> Desired Qualifications:<ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Associate or Bachelor’s degree in Accounting, Finance or a related field.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience working effectively with hybrid teams which include both remote and in-office staff.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience collecting unpaid debts such as client accounts receivable or third-party collections</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience in digital transformation initiatives or system integration projects.</li></ul> Supervisory Responsibilities or Key Relationships:<ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This role does not have any supervisory responsibilities.</li></ul> Physical and Travel Requirements:<ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to lift 20 lbs. from ground to waist.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to stand or sit for several consecutive hours at a desk while working at a computer.</li></ul> Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation: CCOF takes pride in offering competitive pay and benefits such as superb health plans, 401(k) program, and generous sick/personal and vacation time. The Bilingual Accounts Receivable Senior Specialist’s starting salary range will be $68,329 – $80,387 and will depend on qualifications and experience. Hiring Process: Applications will be accepted until the position is filled. Interested applicants, please submit the following documents:<ul><li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Cover letter summarizing your interest in CCOF and the position, and qualifications</li><li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Current resume</li><li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">List of three professional references </li></ul>Incomplete applications will not be considered. No phone calls, please. Only short-listed candidates will be contacted. Thank you for your interest. CCOF is an equal opportunity employer. We prioritize community, well-being, and belonging, ensuring that everyone has a chance to contribute, develop and succeed. We encourage people with various talents and experience to apply. Community-building is a core value at CCOF. We are passionate about cultivating and sustaining a work environment where all employees can thrive. We believe every member of our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world.

Bilingual Accounts Receivable Senior Specialist

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