About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role
We are seeking a skilled BI-LIT Claims Examiner to manage litigated files and attend trials, conferences, mediations, and arbitrations. The successful candidate will:
- Investigate and gather all necessary information and documentation related to claims
- Evaluate liability and damages
- Negotiate and settle claims
- Manage litigation cases related to auto claims disputes
The BI-LIT Claims Examiner will also be responsible for maintaining electronic files, analyzing defense counsel's performance, and regularly reporting to the Claims Manager. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.
Who you are
- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
- Passionate adjuster who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency - at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don’t just wish things were done differently, you action on it.
- Communicative. (we'd love to know what this means to you)
- And did we mention, a sense of humor. Claims are hard enough as it is.
What we need
We need you to do all the things typical to the role:
- Managing legal aspects of litigated cases, including evaluation of legal process and expenses
- Analyzing and reviewing auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers
- Managing litigation cases related to auto claims disputes, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders
- Collaborating with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry
- Reviewing legal documents and ensuring compliance with initial suit-handling plan of action
- Serving as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed
- Analyzing policy language and reaching appropriate coverage decisions, drafting frequent and complex coverage correspondence, and proactively managing primarily litigated claim files from inception to closure
- Directing and controlling the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts and independent adjusters
- Maintaining adjuster licenses and continuing education requirements