Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.
Loan Administration is a team of dedicated operators who support homeowners at every stage of the loan lifecycle. From onboarding new loans to managing payments, insurance, and ongoing servicing needs, the team works behind the scenes to ensure accuracy, care, and consistency. Their work enables a seamless homeowner experience while upholding the trust, compliance, and reliability Valon is known for.
The Mortgage Assumption Supervisor is responsible for the end-to-end oversight of mortgage assumption processing, including intake, underwriting coordination, approval, execution, and post-close activities. This role ensures assumptions are processed accurately, timely, and in full compliance with investor, regulatory, and internal control requirements, while scaling operations and reducing operational risk.
Own the full lifecycle of mortgage assumptions, from borrower request through final approval, execution, and boarding updates.
Provide direct oversight of underwriting activities, ensuring credit, income, asset, and occupancy evaluations meet investor and regulatory standards.
Ensure assumptions are processed in accordance with GSE, GNMA, and investor guidelines, including ROL and assumption-eligible scenarios.
Supervise underwriting workflows, decision quality, and documentation sufficiency.
Partner with Underwriting, Legal, Compliance, and Investor Reporting to resolve complex or high-risk assumption scenarios
Identify, escalate, and mitigate operational, credit, and compliance risks.
Lead and coach a team of assumption processors and/or underwriters.
Establish clear performance expectations, SLAs, and quality standards.
Conduct quality reviews, trend analysis, and root-cause assessments to drive continuous improvement.
Design and maintain standardized workflows, SOPs, and control checkpoints across the assumption lifecycle.
Support automation, tooling, and reporting initiatives to improve throughput and visibility.
Ensure audit readiness and support internal, investor, and regulatory reviews.
Serve as the primary operational point of contact for assumption-related matters.
Provide leadership visibility into volumes, risks, and performance metrics.
5+ years of mortgage servicing or underwriting experience, with direct exposure to assumptions and/or ROLs.
Prior supervisory or team-lead experience in a regulated mortgage environment.
Strong working knowledge of GSE, GNMA, and investor assumption guidelines.
Demonstrated ability to manage operational risk and regulatory compliance.
Proven experience leading teams through change and scaling processes.
Minimum education requirement: High school diploma or GED equivalent required
Direct underwriting experience in mortgage assumptions.
Experience supporting audits, investor reviews, or regulatory exams.
Familiarity with LOS, servicing systems, and workflow automation tools.
Data-driven mindset with experience using KPIs and operational dashboards.
Compensation: competitive salary and 401 (k) plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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