Associate Investigator, Trust and Safety

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Investigator, Trust and Safety in the United States.

This role sits at the core of maintaining safety and trust within a fast-growing online marketplace connecting users with unique venues for meetings, events, and productions. You will act as a frontline defender of platform integrity, investigating suspicious behavior and helping prevent fraud and abuse before it impacts users. Working in a high-volume, fast-paced environment, you will analyze transactions, identity signals, and user activity to detect risks and ensure compliance with community standards. The role blends investigative thinking, operational rigor, and strong communication skills. You will also contribute to improving processes and supporting a seamless user experience across global markets. This is an ideal opportunity for someone who enjoys problem-solving, detail-oriented work, and making digital platforms safer at scale.

Accountabilities

You will be responsible for safeguarding platform integrity by investigating suspicious activity, mitigating fraud risk, and ensuring compliance across user interactions and transactions.

Manage high volumes of user inquiries through support tools, ensuring clear, professional, and timely communication
Investigate suspicious account behavior including sign-ups, logins, identity checks, and payment activities
Identify and block fraudulent activity through analysis of transaction patterns and risk signals
Review user-generated content to ensure compliance with platform policies and community guidelines
Process global data deletion requests in accordance with privacy and regulatory requirements
Investigate and document complex chargeback disputes and financial risk cases
Identify process gaps and contribute to improvements in fraud detection and trust workflows

Requirements

You bring early experience in Trust & Safety, Risk Operations, or customer-facing support roles, combined with strong analytical and investigative instincts.

1–2 years of experience in Trust & Safety, Risk Operations, Customer Support, or similar roles
Strong analytical and problem-solving skills with the ability to interpret risk signals and patterns
Excellent written communication skills with clarity, neutrality, and attention to detail
High emotional resilience and adaptability in fast-changing fraud and risk environments
Strong sense of integrity, confidentiality, and responsibility when handling sensitive data
Interest in digital safety, fraud prevention, and marketplace integrity
Ability to work effectively in structured rotation schedules and fast-paced workflows
Proficiency with tools such as Google Sheets, Intercom, Stripe, or similar platforms is a plus
Familiarity with fraud detection tools (e.g., Sift, Forter) and marketplace dispute handling is a bonus

Benefits

Competitive hourly compensation ($26/hour)
Fully remote-first working environment
100% employer-covered medical, dental, and vision insurance
$500 annual professional development allowance
Discounted access to platform bookings
Home office setup support (laptop, monitor, and stipend)
Monthly internet and mobile phone reimbursement
Optional coworking space membership
Paid wellness days and structured time off rotation
Annual company offsite and team-building events
Inclusive, diverse, and collaborative work culture

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Associate Investigator, Trust and Safety

Requirements

Benefits

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