This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Director-Subsidized Programs in United States.
This role provides strategic and operational leadership for client services supporting large-scale subsidized fitness programs designed to improve health and wellness outcomes for diverse populations. The position oversees client-facing teams responsible for delivering high-quality service to health plan partners and enterprise clients, ensuring strong satisfaction, retention, and program performance. It combines people leadership, operational management, and client relationship oversight within a fast-paced, service-oriented environment. The Associate Director ensures seamless execution of program delivery, from implementation through ongoing account management, while resolving escalations and optimizing service workflows. This role also plays a key part in cross-functional collaboration with sales, compliance, and product teams to support renewals and new client onboarding. It is a highly visible leadership position focused on service excellence, operational discipline, and client success at scale.
Accountabilities:- Lead and manage Client Services Managers and Senior Managers supporting subsidized fitness programs, ensuring consistent delivery of high-quality client service.
- Oversee day-to-day client operations, ensuring responsiveness, issue resolution, and alignment with client expectations and contractual requirements.
- Monitor client satisfaction, retention efforts, and service performance metrics, identifying and addressing risks or barriers to success.
- Provide strategic guidance and operational direction for client implementations, renewals, and ongoing account management activities.
- Serve as escalation point for complex client issues, coordinating with internal subject matter experts and senior leadership as needed.
- Support pre- and post-implementation activities for new clients and programs, ensuring smooth onboarding and transition.
- Contribute to client presentations, renewals, and sales support activities in collaboration with business development teams.
- Oversee staffing, workforce planning, budgeting, and day-to-day expense management within the Client Services function.
- Foster strong cross-functional collaboration with compliance, product, and other internal teams to ensure regulatory and operational alignment.
- Develop and coach team members, conduct performance reviews, and support talent retention and development initiatives.
Requirements:
- Bachelor’s degree in business, healthcare administration, or related field, or equivalent professional experience.
- Minimum of 5 years of experience servicing health plan clients or similar enterprise-level clientele.
- At least 3 years of management experience leading teams in a client services or operations environment.
- Strong experience in client relationship management, service delivery, and operational oversight.
- Proficiency with Microsoft Office and familiarity with CRM platforms (Microsoft 365 CRM experience preferred).
- Excellent project management skills with the ability to prioritize, multitask, and manage competing deadlines.
- Strong leadership and people management skills, including coaching, delegation, and performance management.
- Excellent communication skills with the ability to represent the organization professionally in client-facing and internal settings.
- Strong analytical and problem-solving skills with the ability to identify and resolve operational and client issues effectively.
- High level of integrity, confidentiality, and attention to detail in managing sensitive information.
Benefits:
- Competitive salary range between $89,300 and $100,000 annually, based on experience and qualifications.
- Remote work arrangement with structured work-from-home guidelines and equipment support.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Paid time off and holiday benefits (exact structure dependent on internal policy).
- Life insurance and short- and long-term disability coverage.
- 401(k) retirement savings plan.
- Flexible spending and healthcare savings account options.
- Employee assistance and wellness support programs.
- Opportunity to lead impactful health and wellness programs serving large client populations.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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