This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Director, Program Management - Neuromuscular in United States.
This leadership role offers the opportunity to shape and optimize patient support operations within a fast-paced healthcare environment focused on improving patient access and care experiences. You will oversee complex case management programs, lead high-performing teams, and drive operational excellence across patient support services. Working cross-functionally with stakeholders across operations, training, compliance, marketing, and field teams, you will play a key role in ensuring seamless support throughout the patient journey. The position combines strategic oversight with hands-on leadership, making it ideal for someone passionate about patient advocacy, process improvement, and team development. This is a highly collaborative remote opportunity with national impact and strong visibility across the organization.
Accountabilities:- Lead, mentor, and develop a team of supervisors and case managers responsible for delivering high-quality patient support services aligned with therapeutic and brand-specific programs.
- Oversee operational performance, ensuring achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity standards, and compliance expectations.
- Manage workforce planning and workload distribution to ensure appropriate support coverage for patients, healthcare providers, and field reimbursement teams.
- Serve as the primary liaison for case management operations across the patient journey, collaborating with internal stakeholders and external partners to address program needs and improve service delivery.
- Partner with operations, training, quality, and CRM teams to optimize systems, workflows, and operational processes that enhance patient and provider experiences.
- Drive continuous improvement initiatives by analyzing operational performance data, implementing coaching strategies, and identifying opportunities for process optimization.
- Ensure all activities comply with applicable healthcare regulations, privacy laws, and company policies, including adverse event reporting procedures.
- Support the development and implementation of training programs, certifications, and operational documentation to maintain consistency and excellence across teams.
Requirements:
- Bachelor’s degree required; advanced degree such as PharmD, RPh, PA, or related healthcare qualification preferred.
- 5+ years of experience in pharmaceutical, biotech, patient support, reimbursement, healthcare operations, or a related field.
- Minimum 2+ years of leadership or people management experience with a demonstrated ability to lead high-performing teams.
- 3+ years of experience working directly with patients, caregivers, providers, or healthcare support services.
- Strong knowledge of patient access services, reimbursement processes, case management operations, and HIPAA/privacy regulations.
- Proven experience managing remote or multi-site teams within a matrixed organizational environment.
- Strong analytical, organizational, communication, and problem-solving skills with the ability to manage operational complexity effectively.
- Proficiency with CRM platforms such as Salesforce and Microsoft Office tools.
- Ability to collaborate cross-functionally while maintaining a high degree of professionalism, integrity, and compliance awareness.
- Experience within specialty pharmaceutical or neuromuscular patient support programs is considered a plus.
Benefits:
- Competitive salary range between $126,000 and $234,000 annually, depending on experience and location.
- Eligibility for discretionary bonuses, sign-on incentives, and potential equity or restricted stock programs.
- Comprehensive healthcare coverage including medical, dental, and vision insurance.
- 401(k) retirement savings plan with company participation.
- Generous paid time off including vacation, sick leave, and parental leave benefits.
- Fully remote work flexibility within the United States.
- Career growth opportunities within a collaborative and mission-driven healthcare environment.
- Access to ongoing professional development and leadership support programs.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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