This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Director Implementations - Product SME – Referral Management and Patient Access in United States.
This senior-level, client-facing role sits at the intersection of healthcare operations, product expertise, and implementation strategy. The Associate Director will serve as a key functional authority within implementation programs, ensuring that healthcare workflows—particularly in referral management and patient access—are effectively translated into scalable, product-aligned solutions. Working closely with implementation leadership, this role bridges stakeholder needs with platform capabilities to ensure high-quality design, adoption, and operational success. The position involves deep engagement across discovery, solution design, validation, and go-live readiness activities, with a strong emphasis on workflow optimization and measurable outcomes. Acting as a trusted advisor, you will guide clients through operational transformation while supporting internal teams with functional expertise and best practices. This role requires strong healthcare domain knowledge, techno-functional capabilities, and the ability to thrive in complex, fast-paced environments.
Accountabilities:- Lead assessment of current-state healthcare workflows, identifying operational gaps and translating them into product-aligned future-state designs
- Provide functional expertise and advisory support during solution design to ensure scalable, efficient, and outcome-driven implementation approaches
- Translate business requirements into clear functional specifications and validate implementation outputs against agreed product design standards
- Serve as a product and workflow expert across referral management and patient access, supporting internal teams and stakeholders throughout implementation
- Guide stakeholders through process transformation, adoption planning, and operational change management to ensure successful transition to new workflows
- Collaborate closely with implementation leads, product teams, and client stakeholders to ensure alignment, resolve ambiguity, and maintain delivery quality
- Support testing, UAT, and go-live readiness activities, ensuring functional accuracy and system readiness prior to deployment
- Identify optimization opportunities and contribute to continuous improvement of workflows, product usage, and implementation methodologies
Requirements:
- 10+ years of experience in healthcare operations, healthcare technology, consulting, or product implementation with focus on workflows such as referral management, patient access, scheduling, or revenue cycle functions
- Strong techno-functional expertise in translating business needs into system requirements, workflow designs, and implementation solutions
- Hands-on experience with healthcare platforms such as Epic, Oracle Health, athenahealth, Meditech, NextGen, or similar EHR/RCM systems
- Proven experience supporting end-to-end implementation or optimization projects in complex healthcare environments
- Strong understanding of healthcare operational workflows including patient intake, scheduling, referrals, authorization, or related processes
- Experience working cross-functionally with implementation, product, and operations teams in client-facing environments
- Excellent analytical, problem-solving, and communication skills with ability to influence stakeholders at multiple levels
- Bachelor’s degree in healthcare administration, business, information systems, or related field required; advanced degree or certifications (PMP, Lean, Six Sigma) preferred
- Ability to travel up to 50% as required
Benefits:
- Competitive base salary estimated between 100,000 and 187,000 dollars depending on experience and location
- Comprehensive healthcare coverage including medical, dental, and vision plans
- 401(k) retirement savings plan
- Paid time off and flexible leave policies
- Opportunity to work in a fully remote, client-facing, high-impact healthcare technology environment
- Professional development opportunities in healthcare transformation and product implementation
- Exposure to large-scale healthcare systems and complex implementation programs
- Equal opportunity employment with a commitment to inclusive hiring practices
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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