This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Associate Director Implementations - Product SME – Patient Engagement & Scheduling Optimization in United States.
This role is designed for a senior techno-functional leader passionate about transforming healthcare operations through smart product implementation and workflow optimization. You will play a pivotal role in shaping how patient engagement and scheduling solutions are deployed, ensuring they align with real-world clinical and operational needs. Working in a highly collaborative, cross-functional environment, you will guide stakeholders from discovery through adoption, driving measurable improvements in efficiency and care delivery. With a strong focus on scalability and performance, this position offers the opportunity to influence strategic decisions and deliver impactful outcomes across complex healthcare systems. Frequent travel (up to 50%) adds a dynamic, client-facing dimension to the role.
Accountabilities:- Lead assessments of current-state workflows, identifying gaps and translating operational needs into optimized product configurations
- Provide strategic advisory on solution design, ensuring alignment with business goals, scalability, and best practices
- Translate stakeholder requirements into clear functional specifications and validate implementation outputs against design expectations
- Act as a subject matter expert on product capabilities, integrations, and limitations while enabling internal teams through training and consultation
- Guide stakeholders through process changes, supporting adoption and long-term value realization post-implementation
- Collaborate closely with cross-functional teams to ensure alignment, resolve ambiguity, and enhance delivery quality
- Oversee functional validation processes, including testing strategies, UAT support, and go-live readiness
- Continuously identify improvement opportunities and contribute to product and workflow optimization initiatives
Requirements:
- Bachelor’s degree in Business, Healthcare Administration, Information Systems, Engineering, or a related field (Master’s or relevant certifications preferred)
- 10+ years of experience in healthcare operations, healthcare technology, consulting, or product implementation with a focus on workflow design and solution delivery
- Strong techno-functional expertise translating business needs into scalable product solutions across complex healthcare environments
- Hands-on experience with healthcare platforms such as EHR, RCM, scheduling, CRM, or patient engagement systems
- Proven track record supporting implementations or optimization initiatives across revenue cycle, access, or administrative workflows
- Deep understanding of workflow mapping, solution configuration, testing, and functional validation processes
- Ability to work effectively in cross-functional and client-facing environments, partnering with diverse teams and senior stakeholders
- Excellent communication, analytical, and problem-solving skills, with a strong focus on driving adoption and measurable outcomes
Benefits:
- Competitive base salary ranging from $100,000 to $187,000, depending on experience and qualifications
- Comprehensive healthcare coverage
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for professional growth and leadership development
- Flexible and collaborative work environment
- Exposure to large-scale healthcare transformation projects
- Inclusive and diverse workplace culture
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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