At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
LillyDirect, launched in January 2024, is an innovative, industry-first healthcare experience designed to support and empower patients on their care journey. LillyDirect works to improve access to care, reduce healthcare costs, and provide integrated support to enable better outcomes for people living with chronic disease. Since launch, we’ve seen rapid growth—signaling the significant unmet needs of people navigating the complexities of the U.S. healthcare system.
We are looking for a hands-on, entrepreneurial Assoc. Director, Product Manager, US LillyDirect to lead the development and optimization of key commerce & experience flows for specific domains within the LillyDirect product experience! This includes shaping how consumers create and manage accounts, transact for goods & services, and manage post-purchase needs—ensuring every step is intuitive, compliant, and conversion-focused.
You will own your area end-to-end, partnering with engineering, design, BI&A, and GTM to move work from insight to delivery. You’ll collaborate closely with the Senior Director of Consumer Product Experience to ensure your work aligns with the broader consumer strategy and platform direction. The ideal candidate brings strong product thinking, operational discipline, and a passion for delivering mutual value to consumers and the business.
Own and optimize the e-commerce and transactional areas of the LillyDirect Digital First, Human when needed, experience—ensuring the journey from qualified traffic to conversion is clear, seamless, and high-performing.
Define and deliver key functionality related to account creation experience, secure data collection (consents, payment info, shipping info), purchase flows, and order tracking.
Shape product requirements, write user stories, and lead a prioritized backlog aligned to funnel performance and business outcomes.
Partner with the GTM team to understand incoming traffic quality and coordinate on shared conversion goals and insights.
Monitor and improve KPIs related to commerce funnel drop-off, conversion rate, and consumer friction.
Use data and consumer research to drive iterative enhancements and test-and-learn opportunities within your product area.
Create product briefs, concept documents, and strategic recommendations for upcoming initiatives.
Escalate risks and propose pivots based on consumer insights, behavioral patterns, or performance data.
Collaborate cross-functionally to ensure launch readiness, compliance alignment, and smooth handoffs across internal systems.
You’ll be part of a collaborative team reporting to the Senior Director – Consumer Product Experience. You’ll work closely with cross-functional partners in engineering, UX/design, marketing, BI&A, compliance, and operations.
Bachelor's degree
5+ years of direct digital product management experience driving business critical business objectives, user-experience strategy, or e-commerce experience design
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.
Demonstrable experience delivering high-quality consumer-facing consumer journey and digital experiences
Comfortable working with agile teams and writing clear, actionable product requirements
Familiarity with product discovery, journey mapping, or experimentation practices
Ability to connect product KPIs with business outcomes
Experience in healthcare, e-commerce, or other regulated environments
Strong communication skills with an ability to clearly articulate what’s being built and why
Familiarity with tools such as Jira, Figma, UserTesting, Amplitude, or similar
Strong preference for position to be Indianapolis-based
Location: Indianapolis / Remote
Travel: ~10–15%
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$122,250 - $179,300Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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