Associate Customer Success Manager

Position Overview

This position reports to the VP of Customer Success; it is a great role for someone excited about learning how to bridge the gap between our clients on the one hand and the Product, Sales, and Engineering teams on the other, keeping everyone up to speed on new developments, client requests, and technical challenges.

You'll be joining a company making a positive impact on the digital media market using evidence-based metrics to increase the transparency of media quality.

This is a fully remote position within the United States, with opportunities to connect with colleagues at our New York office.

Compensation:

This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 15% of total On-Target Earnings (OTE).

OTE Range: $60,000-$70,000

Performance-based incentives have the potential to exceed the stated OTE.

What you'll learn

An important part of our culture is continuing education and the sharing of ideas. We offer: 

• A large network of investors and advisors for you to access that will help your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• Education budget to accelerate your team’s development

Specifically, in this role, you will learn:

• How to draw insights from data (including custom investigations tied to client goals)
• How to manage campaign setup with the integrations team
• How to provide support for AdOps implementation
• How Adelaide’s data and measurement work, and how to communicate its value

Core Responsibilities

• Interface with clients to provide support prior to, during, and after campaigns
• Ensure clients understand and use the data provided
• Explain Adelaide’s value and encourage optimizations based on insights from data
• Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
• Serve as product expert and understand Adelaide data and measurement
• Manage campaign set up with integrations team based on client needs
• Provide support for AdOps implementation

What you'll bring

• 1+ years of experience in an Advertising Technology or Digital Media company
• Excellent communication skills, both written and verbal
• Data visualization/interpretation experience
• Proficiency in Excel and Google office

Benefits 

Health & Wellness

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Wellness & Development Stipend
• Holiday break
• Volunteer time off

Financial & Compensation

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401k Retirement Plan

Workplace & Equipment

• Remote-first environment
• New York office
• Access to WeWork spaces available

Equal Employment Opportunity (EEO) Statement

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.