About the role
We're looking for an Associate Customer Success Manager (CSM) to join our growing team! This is a great opportunity for someone early in their career who’s excited to help customers succeed at scale. You’ll manage a large portfolio of small to mid-sized customers, using digital tools, playbooks, and email outreach to drive engagement, adoption, and retention.
What you'll do
As an Associate Customer Success Manager, you will work daily with our customer accounts, in partnership with the wider Customer Success team:
- Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach.
- Oversee the renewal process for select accounts with a goal of 90% retention or higher.
- Monitor customer health signals and proactively reach out to drive product adoption and prevent churn.
- Assist with onboarding tasks and help customers complete key milestones.
- Collaborate with the technical account management team to identify opportunities and mitigate risks.
- Use tools like Salesforce, Gong, Planhat or similar to log activity, track metrics, and maintain customer data.
- Support the CS team in projects that improve the customer journey at scale.
Qualifications
- A minimum of 1 to 3 years of experience in a customer-facing role (Customer Success, Support, Sales)
- Strong communication and organizational skills.
- A proactive, curious mindset with eagerness to learn.
- Comfortable managing multiple priorities and working in a fast-paced environment.
- Interest in SaaS, customer experience, and growing your career in Customer Success.
- Familiarity with the Microsoft Azure ecosystem and cloud services. 
- Experience with CRM or CS tools like Salesforce.
- Understanding of customer lifecycle concepts or SaaS business models.
Benefits and Incentives
- Competitive Base + Commission Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
- Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country.
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.