Associate Cloud Support Engineer

Company Description

OUR STORY
Let’s be honest: there are lots of people out there doing what we do. We’re just not
convinced they’re doing it right. Businesses are hungry for innovation and opportunity,
but not at the cost of their independence. At Ollion, we’ve connected companies and
capabilities around the world to help ambitious organizations make the most of their
transformation and leave the status quo in the dust.
WORKING AT OLLION
Innovation is risky. It demands bold steps and big questions, but that’s the price of
making change. We’ve got our head in the cloud and two feet on the ground, channeling
tech’s endless potential towards a single goal: making a world of difference. And we’re
building a global team to do just that— a team capable of making game-changing
breakthroughs without ever losing sight of the people it will impact. This is more than
consulting. This is the change you can be.
THE OLLION DIFFERENCE
At Ollion, we’re all in on your independence. Our teams are seasoned. Our solutions are
straightforward—sometimes even groundbreaking. And our engagements? Exactly as
long as you want them to be. We deliver fresh thinking and hard-earned insight in a way
that works for you and your customers, arming your organization with everything you
need to make your transformation truly mean something.
WORKING WITH OLLION (our clients’ experiences)
Progress matters more than process. Our global team of cloud-native pros is all about
creating new and better ways to work—not just by solving your tech challenges, but by
using technology to solve your business challenges. We keep the formulas,
frameworks, and ten-point plans to a minimum, tackling your most pressing problems
with a proprietary mix of good-old-fashioned ingenuity and refreshing humanity.

Job Description

We are looking for a motivated and integrity-focused individual to join our team as an Associate Cloud Support Engineer. This position is ideal for someone with a passion for technology and a desire to learn and grow. Your role will be to support our clients, assist other support teams, and provide top-notch remote technical support. Key responsibilities include monitoring systems and client communications, identifying ways to improve customer experiences, and maintaining strong relationships with clients and team members, especially during service disruptions. This entry-level role offers a great opportunity to develop your career in a dynamic tech environment, making a real difference in customer satisfaction and our operations.

Job Requirements

• Provide remote support for technical issues.

• Monitoring of systems, channels, and client communications.

• Assistance with improving documentation, processes, and procedures.

• Identify and act quickly on opportunities to enhance customer experience.

• Strong customer-centric mindset and ability to build and maintain strong, collaborative, and effective relationships internally and externally.

• Assuring effective communication to customer stakeholders in the event of a service disruption, degradation, or outage to make sure that they receive the latest updates as our operations teams work to restore full service.

• Continuously improve your skills, product expertise, and knowledge on related technical topics.

• Stay current with system information, changes, and updates.

Qualifications

Expertise you bring 

• Excellent communication skills and an ability to follow documented processes is required.

• 1+ years of hands-on experience with ticketing systems and triage is required.

• 1+ years combined Windows or Linux system administration experience is required.

• Bachelor’s in Computer Science or related discipline a plus.

• Any Cloud Foundational certifications are a plus (Cloud Practitioner, AZ-900, CompTia Cloud Essentials, etc…).

• Experience working in large enterprise environments is a plus.

• Working knowledge of Linux including Red Hat, Centos, and Ubuntu is a plus.

• Experience with cloud-based deployments is a plus.

• Experience troubleshooting infrastructure in an enterprise environment is a plus.

• Familiarity with compliance standards and rules for PCI, SOC-2, and HIPAA is a plus.

• Automation experience is a plus; Jenkins, Chef, Puppet, CloudFormation.

• Experience with cloud monitoring solutions is a plus, (i.e. AWS CloudWatch, Nagios, New Relic, Pingdom, and PagerDuty).

• Relevant Microsoft certifications (such as MCSE or MCSM) would be a bonus.

• Knowledge of Cloud Services such as AWS, Azure, & GCP are a great bonus.

• We offer schedule rotation and covering shifts as necessary is required.

• You will have access to several customer production sites and applications. Confidentiality and non-disclosure of client information is a requirement and non-negotiable.

Additional Information

BENEFITS & PERKS FOR WORKING AT OLLION

Our employees multiply their potential because they have opportunities to: Create a lasting Impact, Learn and Grow professionally & personally, Experience great Culture, and Be your Whole Self!

Beyond an amazing, collaborative work environment, great people, and inspiring, innovative work, we have some great benefits and perks:

• Benchmarked, competitive, in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees
• Virtual by default, small but Global organization; ‘learn wherever, whenever’ frees our people from a rigid view of learning and growth
• Retirement planning (i.e. CPF, EPF, company-matched 401(k))
• Globally, we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens.  Employees have access to a fully comprehensive benefits package to choose the medical, dental, and vision insurance plan that best fits their lives. In addition to great healthcare coverage, we also offer all employees mental health resources and additional wellness programs.
• Generous time off and leave allowances
• And more! #LI-REMOTE

Ollion is an equal opportunity employer. We celebrate diversity and we are committed to
creating an inclusive environment for all employees. Ollion does not discriminate in
employment on the basis of race, color, religion, sex (including pregnancy and gender
identity), national origin, political affiliation, sexual orientation, marital status, disability,
genetic information, age, membership in an employee organization, parental status,
military service, or other non-merit factor.

Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.