AR Analyst

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 275+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win.

About the Role

Play a key role in keeping our auto payment processes running smoothly and efficiently. This is a hands-on opportunity to take ownership of day-to-day account activity, support customers through payment solutions, and gain real experience with modern payment platforms like Stripe.

In this role, you’ll manage account follow-ups, track payments, and support Autopay operations—all while building a strong foundation in Accounts Receivable. You’ll work closely with a Senior Analyst, owning your responsibilities independently and escalating more complex issues when needed to ensure accounts stay on track.

Key Responsibilities

• Own day-to-day management of assigned accounts, including both Autopay and non-Autopay collections efforts

• Execute consistent follow-ups, manage payment commitments, and drive timely resolution of past due balances

• Monitor aging reports, prioritize high-risk accounts, and take proactive action to reduce delinquency

• Manage Autopay activity and resolve routine payment issues while maintaining accurate records and escalating complex issues as needed

Collections and Negotiation

• Manage collections efforts for accounts not enrolled in Autopay, ensuring consistent outreach and follow-up

• Communicate with customers to resolve outstanding balances through one-time payments or structured payment plans

• Negotiate payment arrangements while maintaining a positive customer experience

• Track and follow up on broken payment commitments and re-engage customers toward resolution

• Identify accounts at risk and take proactive steps to prevent further delinquency

• Partner with internal teams to resolve billing discrepancies impacting payment

Stripe & Payment Support

• Own the weekly review and monitoring of transactions in Stripe, ensuring accuracy and timely action

• Track Autopay activity, including enrollments, successful payments, and failed transactions

• Proactively identify and resolve common payment issues such as declines or expired payment methods

• Troubleshoot routine payment failures and take action to drive resolution

• Process refunds, reversals, and basic account adjustments in line with established guidelines

• Keep detailed and accurate records of all payment activity and updates

• Escalate complex payment issues as needed while maintaining ownership of resolution

What Success Looks Like

• Aging Reduction: Measurable decrease in 30/60/90+ day past due balances across assigned accounts

• Collections Effectiveness: High percentage of past due balances resolved within established timelines

• Follow-Up Consistency: 100% adherence to follow-up cadence on assigned accounts

• Autopay Adoption: Increase in Autopay enrollments and re-enrollments across customer accounts

• Autopay Success Rate: Improvement in successful payment processing rates (reduction in failures/declines)

• Data Accuracy: Minimal errors in account records, payment tracking, and system updates

• Issue Resolution: Timely resolution of routine payment issues with appropriate escalation of complex cases

• Customer Experience: Professional, clear communication that supports resolution while maintaining positive relationships
  

Why You’ll Love This Role

• Build a strong foundation in Accounts Receivable and payment operations

• Gain hands-on experience with tools like Stripe, Netsuite and Salesforce

• Develop real-world skills in problem-solving, communication, and financial operations

• Ability to grow into more advanced roles within AR
  

About you

• 2+ years of experience in Accounts Receivable, Billing, Customer Service, or related

• Strong attention to detail with the ability to manage tasks accurately and independently

• Ability to solve complex problems & use critical thinking

• Ability to work in a fast-paced self-directed environment

• Ability to maintain client confidentiality

• A proactive mindset with a strong sense of ownership and follow-through

• Willingness to learn and grow within financial systems and payment platforms

• Intermediate proficiency in Google Workspace (Sheets, Docs, Gmail), payment platforms like Stripe

• Knowledge of Salesforce & Netsuite platforms

• Knowledge of collections processes and risk assessment

• Negotiation skills

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Our Core Values

• Pirate Ship; not a cruise ship. Bias towards action.

• Massive Growth takes massive growth. We embrace challenges to increase our impact.

• Grow the Pie. We focus on results so our customers & their customers win. Triple Win!

• Purple Heart. We put the team before ourselves.

• Extreme Ownership. See something? Say something; right the ship to get us back on course.

• Be a moment maker. We aim to shatter the status quo.

Remote Work Statement

This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties

• Have a quiet, professional, distraction-free environment in which to complete your work

• Have access to your own reliable high-speed internet connection

• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

AI Innovation

We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.

Why Second Nature?

🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
📍Location: Work Remotely from anywhere in the US
📆Flexibility: Open PTO and sick days
🤩 The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
🤗 Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
💻 Training: A supportive team to help you grow your career and unlock your full potential
🚀 Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.