AMS Benefits Consultant

About the Team

At Three Link Solutions, our Application Managed Services (AMS) team partners with clients to keep their Workday environments running smoothly and continuously improving. We provide hands-on support across the full Workday platform, helping organizations get more value from their investment in HCM, Payroll, Absence, Time Tracking, and Financials.

We are a collaborative, service-oriented team that takes pride in solving complex problems and building long-term client relationships. Our work moves fast, the challenges are real, and no two days look exactly alike. We support each other, share what we know, and hold ourselves to a high standard - because our clients are counting on us to get it right.

About the Role

As an AMS Benefits Consultant, you will serve as a trusted advisor and functional expert for clients who are live on Workday. Your primary focus will be supporting and optimizing Workday Benefits configurations in production environments. Day to day, this means resolving functional issues, advising on best practices, configuring business process changes, and helping clients adapt their Workday setup as their business evolves.

You will work directly with client Benefits teams to understand their operational challenges and translate them into practical Workday solutions. You will also collaborate with internal delivery teams and escalation resources to ensure timely, high-quality service.

In this role, you will own your client relationships and manage your own work across multiple accounts simultaneously. You will need to bring your own structure, set your own pace, and make sound decisions with limited oversight. If you do your best work when given real responsibility and the space to figure things out, this role was built for you.

What You Will Do

• Provide ongoing functional support for Workday Benefits across multiple client environments, including troubleshooting, configuration changes, and issue resolution.
• Serve as the primary point of contact for assigned clients, helping them understand system capabilities, navigate business process configurations, and adopt best practices.
• Manage your own workload and client priorities independently, ensuring work is completed within agreed service levels and client expectations are consistently met.
• Investigate and resolve production issues by performing root cause analysis, testing configuration updates, and coordinating with internal teams as needed.
• Support Workday release management by reviewing tenant updates, assessing impact on client configurations, and recommending adjustments.
• Create and maintain documentation, job aids, and reporting to improve client self-sufficiency and operational visibility.
• Contribute to team knowledge sharing and mentor junior consultants, helping build collective expertise across Workday modules.
• Communicate proactively with clients and stakeholders, providing clear status updates, managing expectations, and surfacing opportunities to improve their Workday experience.

Qualifications

Required

• 4+ years of experience supporting Workday in a post-go-live, managed services, or consulting capacity.
• Strong functional knowledge Workday Benefits.
• Demonstrated ability to configure and troubleshoot Workday business processes, security, calculated fields, and condition rules.
• Experience working directly with clients to gather requirements, explain system behavior, and recommend solutions.

Preferred

• Experience supporting Workday in post-go-live with HCM preferred
• Strong problem-solving and analytical skills with the ability to work through complex, cross-module issues.
• Proven ability to manage multiple client priorities and deadlines simultaneously, without losing quality or responsiveness - this is not a role where work lands in a queue and waits. It moves, and so do you.
• Active Workday certification(s) in Payroll, Absence, Time Tracking, Core HCM, or Benefits
• Experience with Workday reporting, calculated fields, and dashboards to support operational decision-making.
• Prior experience in a consulting firm, managed services organization, or Workday partner environment.
• Familiarity with Workday release cycles, tenant management, and SaaS operational best practices.
• Comfort with ambiguity and a track record of figuring things out - whether that means digging into documentation, leaning on your team, or testing until you find the answer.

Equal Opportunity Employer

Three Link Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

Three Link Solutions is committed to providing reasonable accommodations to individuals with disabilities throughout the application and hiring process. If you require an accommodation to participate in any part of the hiring process, please contact us.

The typical base salary range for this position is:

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.