<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p><p>A NiCE <strong>AI Forward Deployed Engineer</strong> is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.</p><p><strong>How will you make an impact? </strong> </p><ul><li><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="" data-olk-copy-source="MessageBody">AI Agent Design & Development</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.</div></li></ul></li><li><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="" data-olk-copy-source="MessageBody">AI Agent Lifecycle Ownership</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Monitor agent performance and evolve agents to handle increasingly complex customer interactions.</div></li></ul></li><li><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="" data-olk-copy-source="MessageBody">System Integration & Automation</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Implement multi-step workflows that coordinate API calls across multiple systems of record.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Ensure secure, scalable, and reliable integrations across customer environments.</div></li></ul></li><li><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="" data-olk-copy-source="MessageBody">Full Stack Solution Development</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Create reusable components and frameworks that accelerate development of new AI agent capabilities.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Maintain and enhance demo environments and development environments used for solution innovation.</div></li></ul></li><li><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="" data-olk-copy-source="MessageBody">Customer Solution Engineering</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Translate business requirements into technical architectures and working solutions.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Build prototypes, proof-of-value implementations, and production-ready agent capabilities.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Act as a trusted technical advisor to both business and technology stakeholders.</div></li></ul></li><li><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="" data-olk-copy-source="MessageBody">Product Innovation & Feedback</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Prototype new capabilities that extend the NiCE AI platform.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Provide direct field insights that inform product roadmap and future platform capabilities.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Contribute reusable patterns, integrations, and architectures that improve future deployments.</div></li></ul></li><li><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="" data-olk-copy-source="MessageBody">Technical Demonstration & Enablement</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Design and build advanced technical demonstrations showcasing AI-driven customer experiences.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Develop reusable demo frameworks and environments that illustrate enterprise use cases.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.</div></li></ul></li></ul><p><strong>Have you got what it takes?</strong></p><ul><li><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)" data-olk-copy-source="MessageBody">The AI Agent Engineer will work across several core technical domains:</div><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="">AI & Agent Systems</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Large Language Models</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Prompt engineering</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Agent orchestration frameworks</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Retrieval-augmented knowledge systems</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Conversational AI architecture</div></li></ul><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="">Full Stack Development</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Backend services and APIs</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Web and conversational interfaces</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Integration layers</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Data pipelines</div></li></ul><div class="x_x_elementToProof" data-ogsc="rgb(0, 0, 0)"><strong data-ogsc="">Enterprise Integrations</strong></div><ul><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">REST APIs and microservices</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">CRM and business system integrations</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Knowledge systems and data stores</div></li><li data-ogsc="rgb(0, 0, 0)"><div class="x_x_elementToProof" data-ogsc="">Identity and access management</div></li></ul></li></ul><p><strong>What’s in it for you?</strong></p><p>Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p><p><strong>Requisition ID: </strong>10356<strong><br>Reporting into: </strong>VP of Sales<br><strong>Role Type: </strong>Individual Contributor</p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p><p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p><p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p><p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p><p> </p></div>