AI Digital Product Manager- MSI

Why MSI? We thrive on solving challenges.

As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. 

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. 

Bring on your challenges and let us show you how we build insurance better.

MSI is seeking an experienced AI/ML Product Manager to define, deliver and optimize digital solutions through AI-powered products. This role serves as the critical link between business objectives and technology execution, ensuring that configurable products are intuitive, scalable, and aligned with organizational goals. The right candidate will lead the strategy, development, and execution of priority initiatives, working closely with cross-functional teams, ensuring capabilities deliver tangible value.  

Key Responsibilities

• Product Strategy & Leadership

  • Conduct in-depth analysis of customer business drivers, key use cases, and objectives to develop tailored solutions.

  • Develop and maintain a clear AI/ML products roadmap aligned with business goals and KPIs for adoption, outcomes, and financial impact to ensure resources are invested where they matter most.

  • Lead and mentor Digital Product Managers to deliver enterprise-wide AI solutions that drive innovation and competitive advantage.

• Portfolio & Operations Design

  • Design and maintain workflows aligned with strategic objectives.

  • Accelerate delivery by using AI to build AI – adopting AI-powered processes to drive efficiency and speed.

  • Lead the design and delivery of AI-enhanced features, such as:

• Smart UI components

• Predictive analytics

• Natural language interfaces

• Automated compliance checks

• Intelligent reporting and modeling tools

  • Champion AI tools to accelerate development - even for non-AI features.

• Governance & Best Practices

  • Establish organizational best practices for AI usage, including prompt engineering, model selection, and ethical guidelines.

  • Contribute to policies for responsible AI development, deployment, and monitoring in compliance with regulatory standards.

  • Scale enterprise-wide AI initiatives, promoting reusability of AI capabilities to accelerate time-to-value and reduce duplication.

What You Will Bring:

• Strong understanding of AI/ML concepts: NLP, predictive modeling, recommendation systems, model evaluation, and MLOps fundamentals.

• Hands-on experience with AI platforms and tools (e.g., Microsoft Copilot, OpenAI, MLflow).

• Collaborative approach working with teams on GenAI, AI/ML, and data products.

• Familiarity with insurance lifecycle management and processes.

• Proficiency in Agile methodologies and ability to write clear business and technical specifications (feature designs, user stories, acceptance criteria).

• Knowledge of data governance, model validation, and compliance frameworks (privacy, auditability, explainability).

Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or related field.

• Experience:

  • Minimum 5+ years in product management with 2+ years focused on Ai or data-driven products in a start-up or high-growth environment

  • Strong understanding of AI/ML concepts: NLP, predictive modeling, recommendation systems, model evaluation, and MLOps fundamentals.

  • Experience with AI platforms and tools (Microsoft Copilot, Open AI, MLflow, etc.)

  • Proven ability to prioritize based on ROI, including building business cases and evaluating trade‑offs.

  • Experience with Agile methodologies and ability to write clear business and technical specifications (Feature designs, User Stories, Acceptance Criteria).

  • Knowledge of data governance, model validation, and compliance frameworks (privacy, auditability, explainability).

• Skills:

  • Excellent communication and leadership skills; ability to influence cross-functional teams and senior stakeholders.

  • Ability to clearly communicate complex system concepts clearly to technical and non-technical audiences.

  • Advanced analytical and problem-solving skills with the ability to independently troubleshoot issues.

  • Proven ability to manage competing priorities in a fast-paced environment.

  • Comfortability navigating ambiguity and influencing without direct authority.

  • Collaborative team player, committed to fostering innovation.

Why Join Us?

• Be part of an agile, innovative team driving meaningful change

• Work on cutting-edge AI products with significant impact

• Thrive in a collaborative culture that emphasizes growth, inclusion and continuous learning

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.