Summary
The Adoption Program Lead is a collaborative leader focused on driving client adoption, delivering impactful training, and maximizing customer value. As a trusted partner to both clients and internal teams, this role leads strategic training efforts, ensures consistent onboarding and education, and champions the optimization of Janus solutions. Working closely with the Customer Engagement team, the Program Lead supports client relationships by maintaining a unified approach to training, reporting deliverables, and conducting on-site customer visits.
Key Responsibilities
Training & Adoption
- Lead customer advisory and training programs, including post-implementation education, and onsite training visits.
- Lead and manage customer office hours and ad-hoc training sessions, ensuring consistent, high-quality delivery across all accounts.
- Develop and maintain reusable training materials, best practice guides, and video content to continuously support client adoption.
- Design and lead internal training for new hires, as well as quarterly refresh programs, to ensure ongoing expertise.
Customer Value & Optimization
- Advise customers on strategies to achieve the full value of Janus Operational Intelligence and Automation solutions. This includes being a subject matter expert on revenue cycle best practices and helping clients achieve business goals.
- Analyze and present data on product utilization and performance, identifying areas for optimization/value achievement and suggesting actionable interventions.
- Develop impactful client meeting materials, clearly articulate optimization and value realization opportunities, and ensure timely follow-up to drive results and strengthen client partnerships.
- Track, trend, and report on usage patterns and ROI across customers, including cross-customer comparisons and executive summaries.
- Maintain current knowledge of industry trends and benchmarks to provide informed guidance (e.g., HFMA MAP Keys).
Cross-Team Collaboration & Leadership
- Act as a key partner to Customer Engagement, assisting with customer-facing conversations to ensure successful adoption and value delivery.
- Coordinate client requests for process improvement and track cross-functional priorities, activities, and deliverables with Product, Engineering, Marketing, Support, Data Analytics and Growth teams.
- Provide structured feedback to internal teams on customer needs, customer support questions, solution enhancements, and product roadmap priorities.
- Partner with leadership to share customer success stories, support go-to-market proof points (case studies, webinars, press releases, etc.) and prepare impactful deliverables that drive satisfaction and retention.
Please note that this job description is not intended to be an exhaustive list of all responsibilities, expected outcomes or qualifications associated with the role. Janus reserves the right to make changes and/or assign additional responsibilities of a role within reason at any time with or without notice.
Qualifications
- Bachelor’s degree in business or related field; or equivalent work experience.
- 3+ years of experience in technology, consulting, or analyst role.
- 2+ years of experience in healthcare revenue cycle.
· Enthusiastic about technology and improving the lives of our customers’ employees.