Spring Education Group is a multi-brand education network of superior private school institutions spanning infant care through high school. The network (currently composed of approximately 220 schools) brings together some of the best private school programs in the country, with proven track records educating children through unique and carefully crafted curricula.
The Admissions Coordinator plays a key role in shaping the first impression families have of our school community. As the primary point of contact for prospective families, this position ensures a welcoming, informative, and seamless admissions experience from initial inquiry through enrollment. Responsibilities include delivering exceptional customer service, managing admissions communications, coordinating school tours and events, and maintaining accurate enrollment data. Collaborating closely with school leadership and regional teams, the Admissions Coordinator supports enrollment growth and helps create meaningful, lasting touchpoints with families.
This is a fully remote role with occasional travel required for team meetings or professional development.
Essential Job Functions:
- Serve as the first point of contact for prospective families, responding to inquiries via phone and email in a timely, professional, and engaging manner.
- Guide families through the admissions process, ensuring they receive clear, accurate, and persuasive information about programs, tuition, and enrollment steps.
- Schedule and coordinate school tours by working closely with Principals and school leadership to provide a welcoming experience.
- Track and manage inquiry data in NetSuite, ensuring all contacts, follow-ups, and tour attendance records are accurately documented.
- Conduct regular follow up with prospective families to address questions, provide updates, and support conversion to enrollment.
- Maintain up-to-date classroom availability across multiple school locations, ensuring accurate enrollment forecasting.
- Conduct weekly care calls with school leadership to discuss admissions trends, feedback, and enrollment strategies.
- Facilitate biweekly touch base with Regional leaders to review market insights and enrollment performance.
- Support and participate in school open houses, community events, and recruitment initiatives to increase brand awareness and attract new families.
- Work collaboratively with marketing and operations teams to enhance outreach efforts and develop enrollment strategies.
- Ensure a high standard of customer service and parent engagement, aligning with Spring Education Group’s mission and values.
- Occasional evening and weekend hours needed to support school initiatives.
- Perform other additional administrative or enrollment-related duties as assigned.
Essential Skills and Experience:
- Bachelor’s degree in education, communications, business administration or related field preferred.
- Two (2) plus years of experience in admissions, customer service, sales, or an education-related field preferred.
- Strong understanding of early childhood education, parent needs, and area competition is a plus.
- Exceptional written and verbal communication skills, with the ability to engage families and build strong relationships.
- Highly organized and detail oriented, with the ability to manage multiple inquiries and follow-ups efficiently.
- Proficient in Microsoft Word, Excel, and CRM systems (NetSuite experience preferred).
- Strong problem-solving skills and the ability to work independently while collaborating with cross-functional teams.
- Passion for helping families navigate the school selection process with a customer-first mindset.
Physical Requirements:
- Frequent speaking and listening (50-75%), including phone and video communication. Must be proficient in speaking, writing, and reading English to include reading and comprehending policies and procedures, and being able to correspond in English.
- Frequent use of the computer keyboard and mouse (50-75%) with extended screen time.
- Frequent repetitive or fine hand movements (50-75%).
- Occasional walking and standing (10-25%) for event participation and school tours.
- Limited bending, squatting, stooping, and kneeling (5-10%).
- Ability to lift up to 25 pounds occasionally (5-I0%), as needed for event setup or promotional materials.
- Employee is regularly required to speak, hear, and use clear vision with or without correction. This may include viewing small numbers.
Work Environment & Additional Responsibilities:
- The noise level in the work environment is usually moderate.
- The Admissions Coordinator may be required to work more than 40 hours a week.
- Must be able to travel by air, rail, or motor vehicle to company locations for work-related responsibilities and required professional development. The amount of travel required may be between 10-25%.
Benefits:
- Competitive compensation depending on education and experience.
- Comprehensive benefits plans, including full medical, dental, vision, 401(k) with company match, life and disability insurance, flexible spending accounts for health, and childcare discounts where applicable.
- Paid time off, including vacation days, sick days, and holiday pay.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In general, this position requires an individual to frequently walk, stand, sit, squat, stoop, reach, kneel, rise from the floor, twist, listen, read, write, and speak the English language. In addition, this position often requires an individual to carry, lift, use repetitive or fine hand movements, and occasionally push, pull, or bend. This position is regularly required to hear and use clear vision with or without correction. Spring Education Group, including, but not limited to SEG Inc., and their affiliates (collectively “Company”) is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination.