Ad Operations Coordinator

The Big Picture

As the Ad Operations Coordinator for Broadcast, you are the engine behind Lead Surge’s TV and radio versioning pipeline. This is a high-impact, high-volume role where you will manage the lifecycle of 300–400 broadcast spots every month across U.S. and Canadian markets.

You aren't just ordering spots; you are the guardian of quality and the bridge between media strategy and client satisfaction. If you are a data-centric systems thinker who thrives on deadlines and “getting it right the first time," you’ll be a perfect fit for our team.

What You’ll Do (Essential Functions)

·       Workflow Orchestration: Own the end-to-end ordering process for all slotted media using our custom CRM and Digital Asset Management (DAM) systems.

·       Precision Quality Control: Act as the final line of defense before our spots hit the air. You will conduct rigorous quality checks on TV and radio creative to ensure every offer, legal disclaimer, and visual spec is 100% accurate.

·       Production Liaison: Act as the primary point of contact for our external production house. Ensure timelines are met and communication remains seamless.

·       Compliance Management: Partner with the copyediting team to review monthly client offers and legal disclaimers, ensuring total regulatory compliance.

·       Client Success: Nurture professional relationships by providing proactive updates and ensuring client-approved creative is ready for traffic.

·       Data Integrity: Maintain meticulous records within the CRM to ensure billing accuracy and project tracking.

What You Bring to the Table

·       An Eagle Eye: An uncompromising attention to detail. You can catch the tiny typo in a legal disclaimer or the split-second glitch in a video file that others miss.

·       Agility: A "change agent" mindset. We are scaling fast; you should be excited by evolving processes and new technology.

·       Technical Savvy: Proficiency in CRM/DAM environments and comfortable toggling between Mac and Microsoft Office ecosystems.

·       Pressure-Tested: The ability to stay organized and composed while managing tight deadlines and high-volume output.

·       Communication: Clear, professional, and effective communication skills—whether you’re talking to a creative vendor or a high value client.

·       Mindset: Analytical, data-focused, and deeply committed to customer service excellence.

Qualifications

·       Experience: 1–2 years in ad operations, media production, or a high-volume project management role.

·       Education: Bachelor’s degree preferred.

Physical demands:

·       Prolonged periods of sitting at a desk and working on a computer.

Work environment: Remote

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.