Accounting Software Support Specialist

Clubessential is seeking an experienced Accounting Software Support Specialist with a strong accounting background to join our client support team. This individual will play a key role in assisting the private club industry, including Controllers, CFOs, and accounting staff, by providing both technical and consultative support related to our club management systems. 

Ideal candidates will have hands-on experience working within the country club or hospitality industry, strong accounting and financial reporting skills, and the ability to communicate effectively while troubleshooting support tickets and phone inquiries. 

Key Responsibilities 

• Serve as the primary point of contact for clients requiring assistance with accounting-related features within our software platform. 

• Consult with Controllers and Accounting Teams in the club industry to guide them on best practices for financial workflows, reconciliations, and reporting. 

• Field inbound support calls and respond to support tickets in a professional, timely manner. 

• Troubleshoot and resolve issues related to general ledger mapping, accounts receivable, payables, membership billing, and financial integrations. 

• Collaborate closely with internal departments including Product, Development, and Implementation to identify and resolve client issues. 

• Document and escalate recurring issues or enhancement opportunities to improve client experience. 

• Participate in ongoing training to maintain up-to-date knowledge of Clubessential products and accounting standards within the private club industry. 

• Contribute to internal knowledge bases and user documentation related to accounting processes. 

• Act as a resource for the team, offering accounting expertise and support when needed. 

• Maintain a proactive mindset toward issue prevention, trend analysis, and client education. 

Qualifications 

• Bachelor's degree in accounting, Finance, or related field required (CPA or CMA a plus) 

• 4+ years of accounting or controller-level experience, preferably within the country club or hospitality industry. 

• Strong understanding of accounting principles, financial reporting, and reconciliation processes. 

• Excellent customer service and communication skills, both written and verbal. 

• Ability to translate complex accounting concepts into clear, actionable guidance for clients. 

• Experience using or supporting club management systems, ERP platforms, or accounting software (e.g., Clubessential, Jonas, Northstar, Quickbooks or similar). 

• Detail-oriented with strong problem-solving and multitasking abilities. 

• Experience using SQL to write, extract and update data when required  

• Proficient in basic software applications including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and web-based tools. 

• Strong organizational skills with the ability to manage multiple client priorities in a fast-paced environment. 

Preferred Attributes 

• Ability to think analytically while maintaining a customer-first mindset. 

• Comfortable managing multiple client interactions simultaneously. 

• Enthusiasm for helping clients succeed through operational efficiency and technology. 

• You are proactive and take ownership of client outcomes. 

• You can work independently while contributing to a collaborative team. 

• Detail-oriented, resilient, and committed to continuous improvement. 

Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Important Notice Regarding Email Communication from Clubessential Holdings

Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com.

We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address.

If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com.

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