This position is posted by Jobgether on behalf of FareHarbor. We are currently looking for an Account Manager in United States.
This is an exciting opportunity to join a dynamic global team that powers the tourism and activities industry. As an Account Manager, you’ll manage a diverse portfolio of clients, helping them unlock the full value of a market-leading booking platform. You'll identify growth opportunities, support client goals, and deliver a seamless customer experience from onboarding through retention and expansion. In this role, you’ll collaborate with internal teams, act as the voice of the customer, and contribute to measurable business impact.
Accountabilities:
- Develop and maintain strong, trust-based relationships with clients to ensure retention, satisfaction, and full platform adoption.
- Identify opportunities to increase client revenue by advising on platform features, implementing conversion strategies, and promoting additional solutions.
- Respond to client inquiries, resolve technical or operational challenges, and ensure a consistent, high-quality experience.
- Manage multiple projects simultaneously, from planning to execution, coordinating across departments when necessary.
- Leverage deep platform and industry knowledge to guide clients through data-informed growth opportunities.
- Regularly meet KPIs including client engagement (calls, talk time), portfolio growth through upselling/cross-selling, and retention metrics.
- Actively contribute client feedback to internal teams to improve products and services.
Requirements
- Proven experience in account management, customer success, or a client-facing role within a tech or SaaS environment.
- Excellent communication and interpersonal skills with the ability to explain complex topics clearly and handle objections professionally.
- Strong organizational and time management skills; capable of managing a large portfolio while meeting SLA targets.
- Comfortable working independently and collaboratively in a fast-paced, goal-oriented environment.
- Analytical mindset with the ability to identify growth levers and communicate data-driven recommendations.
- Familiarity with CRM systems and other client engagement tools.
- Demonstrates alignment with core values such as ownership, integrity, curiosity, and customer-first thinking.
Benefits
- Competitive salary range: $58,640–$87,960, plus 10% bonus potential.
- Comprehensive medical, dental, and vision coverage.
- 26 vacation days, 10 sick days, and 12 paid holidays annually.
- 22 weeks of paid parental leave and 2 weeks of paid grandparent leave.
- Extended care and bereavement leave.
- Global leave benefit and paid volunteer hours.
- 401(k) plan with employer match.
- Life insurance policy.
- Wellness benefits including Headspace subscription and wellness webinars.
- Work-from-home setup support and hybrid-friendly workplace.
- Educational and professional development opportunities.
- Regular social events, team-building activities, and a collaborative team culture.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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