Account Manager - Remote

Most of our clients have built their companies from the ground up. OneDigital has too. We stand alongside these business owners, providing peace of mind that if the unthinkable happens, they are protected. We are their trusted partner to help them manage risks from weather, injuries or other unforeseeable surprises. This gives our clients the ability to focus on what’s most important to them and their employees: doing their best work and living their best lives.

If you are looking for a career where you are helping people and businesses thrive, even during times of uncertainty, OneDigital is the right career for you.

Our Newest Opportunity: 

The Account Manager (AM) is responsible for day-to-day management of their assigned book of business. The AM works closely and collaboratively with the internal service team (AEs) as well as producers to ensure service deliverables meet and exceed client expectations. The AM serves as another client touch point for day-to-day service needs.

Essential Duties and Responsibilities (include but are not limited to):

· Assist Account Executive in marketing and servicing clients within the account team

· Build relationships with clients and have the ability to answer insurance questions

· Maintain appropriate business contact with client

· Assist with issuing insurance binders

· Process invoices for both new and renewal policies

· Process change requests from client, setting an activity for receipt of the endorsement from the insurance carrier

· Process received endorsements, check for accuracy, invoice and send to client with clear explanation of change

· Check and invoice premium audits. Send to client with clear explanation of additional or return premium

· Update the Applied/Epic system and the shared drive to reflect changes during the coverage term

· Order loss runs for renewal submissions and prepare loss summaries

· Generate ID cards and certificates of insurance

· Complete surplus lines filings

· Complete preliminary policy checking for all accounts and submit change requests to the underwriter

· Renew binder extensions

· Follow up on open activities

· Obtain premium finance quotes

· Obtain flood zone determinations and NFIP quotes where applicable

· All other duties and projects as assigned

Qualifications, Skills and Requirements:

· Knowledge of Adobe Acrobat is a plus.

· Ability to manage client needs and multiple tasks including the ability to thrive in a fast-paced environment.

· Experience with surplus lines insurance

· Excellent verbal and written communication skills

· Capability to work both independently and collaboratively as part of a team

· Proven track record of success in a remote work setting

· Strong time management and organizational skills

· Ability to support multiple producers and/or account executives simultaneously

Education, Training and Experience:

· Minimum of 5 years’ experience in personal lines insurance in brokerage environment, including high net worth account management- (will not consider captive agency only experience).

· Experience in working with at least two of the following carriers: AIG, Chubb, Cincinnati, & PURE.

· Proficiency in EPIC Agency Management System, Microsoft Outlook Word, Excel and PowerPoint.

· Experience with surplus lines insurance

The typical base pay range for this role nationwide is $75,000 to $90,000 per year.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!