Account Manager - Reimbursement Accounts

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Manager – Reimbursement Accounts in the United States.

This role is focused on managing and strengthening client relationships within healthcare reimbursement account programs, serving as the primary point of contact for assigned customers. You will support clients throughout the full lifecycle, from onboarding through ongoing account management, ensuring smooth administration of benefits and strong client satisfaction. Acting as a trusted advisor, you will help organizations understand plan design options, system capabilities, and operational impacts on employees and members. The position requires balancing relationship management with operational oversight, ensuring service quality, SLA adherence, and issue resolution. You will lead regular client interactions, manage expectations, and coordinate with internal teams to deliver seamless service experiences. This is a highly client-facing role where trust, accuracy, and proactive communication directly impact retention and satisfaction.

Accountabilities

In this role, you will own the relationship and operational success for a portfolio of healthcare reimbursement account clients, ensuring high-quality service delivery and strong engagement throughout the client lifecycle. Your responsibilities include:

Managing assigned client accounts with low to moderate complexity, serving as the primary relationship owner
Leading onboarding, ongoing support, and annual review meetings, ensuring client alignment and satisfaction
Taking full ownership of issue resolution, coordinating with internal teams and escalating when needed to ensure timely closure
Overseeing daily account operations, file processing, and service delivery to meet SLA and quality standards
Maintaining client documentation, including processes, procedures, and operational updates for internal teams
Acting as a client advocate, communicating needs and feedback to internal stakeholders to drive improvements
Educating clients on platform tools, reimbursement account functionality, and plan design implications
Supporting project coordination for low to moderately complex initiatives and ensuring execution against agreed plans

Requirements

This role requires strong client management experience in healthcare benefits, financial services, or a related B2B service environment, combined with excellent communication and organizational skills.

5+ years of experience in benefits administration, financial services, or direct B2B client service roles
Knowledge of healthcare plans, Consumer Directed Health Plans (CDHP), or related industry experience
Strong customer service orientation with a proven ability to manage and retain client relationships
Ability to communicate effectively with stakeholders at all levels and tailor messaging to different audiences
Strong organizational skills with high attention to detail and accuracy
Experience managing multiple complex client accounts (15+ or similar workload)
Ability to work independently with minimal supervision and strong time management skills
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook); Salesforce or project management tools is a plus
Strong presentation and meeting facilitation skills, with confidence leading client discussions

Benefits

Competitive salary range of $57,500 – $71,500 per year
Performance-based incentives in addition to base compensation
Medical, dental, and vision insurance coverage
Health Savings Account (HSA) contribution and matching
Dependent care FSA match
Uncapped paid time off policy
Paid parental leave
401(k) retirement plan with company match
Wellness and fitness reimbursement programs
Professional development, tuition assistance, and financial literacy programs
Remote-first work environment with occasional onsite onboarding/training sessions

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Account Manager - Reimbursement Accounts

Requirements

Benefits

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