Account Manager - PrimeRx Market

Job Summary:

The Account Manager is responsible for managing and growing relationships with independent pharmacy customers using the PrimeRx Market platform. This remote role focuses on onboarding, supporting, and engaging clients to help them optimize purchasing decisions, reduce costs, and enhance operational efficiency. The ideal candidate has pharmacy experience in a retail or independent setting and is passionate about customer service and helping pharmacies succeed.

Key Responsibilities:

• Serve as the primary point of contact for assigned pharmacy accounts to ensure a positive customer experience.
• Conduct onboarding and training sessions to help customers effectively use PrimeRx Market features.
• Assist pharmacy clients with navigating suppliers, comparing pricing, and streamlining purchasing workflows.
• Monitor account activity, identify trends, and proactively engage with customers to promote platform utilization.
• Address client questions and collaborate with internal teams to resolve issues in a timely manner.
• Share insights, product updates, and marketplace opportunities that drive customer value and retention.
• Participate in virtual meetings, webinars, and client strategy sessions.
• Maintain accurate records of customer interactions and account status within CRM systems.

Qualifications:

• Pharmacy experience strongly preferred, including roles such as:
• • Retail or independent pharmacy technician
  • Pharmacy purchaser or buyer
  • Inventory manager in a pharmacy setting
  • Experience working with pharmacy suppliers or wholesalers
• Experience in customer service, account management, or a client-facing role.
• Excellent communication and relationship-building skills.
• Strong time management, organization, and problem-solving abilities.
• Ability to work independently in a remote environment.
• Comfortable using web-based platforms and CRM tools (training will be provided).

Preferred Attributes:

• Understanding of pharmacy purchasing, inventory processes, or pharmaceutical supply chain.
• Ability to educate and advise clients in a consultative manner.
• Customer-focused with a proactive, solution-oriented mindset.

Working Conditions:

• This is a remote position.
• Travel may be required for company events, conferences, or industry trade shows.

Benefits:

• Refreshments & Dining- HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Prenatal Leave

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

The salary for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the salary range is subject to adjustment to align with market conditions and company policies.