Account Manager - Customer Engagement

What we do:

Founded in 2021, Zero100 is a leading cross-industry research and intelligence company that connects and provides strategic advice to global operations and supply chain leaders from a range of leading global businesses including Nike, Walmart, Unilever, Pfizer, Google, Honeywell, Volvo Cars and many others. Clients use the company’s peer networking, data, research and advisory services to shape their global supply chain strategies and accelerate progress on long-term digitization and sustainability initiatives. 

Who We're Looking For:

Note: This is primarily an office-based role (4 days a week ) located in central London.

As an Account Manager at Zero100, you will be an integral part of the team focused on delivering an exceptional customer engagement experience and retaining our existing members. You will be responsible for managing a portfolio of our members, Chief Operating Officers, Chief Supply Chain Officers and their teams across Fortune 1000 companies, driving high engagement and collaborating closely with product and research teams to ensure our clients are deriving maximum value from our offerings. Your focus will be on understanding member priorities, aligning them with Zero100’s offerings, and continuously delivering value that supports their most important initiatives. Your goal will be to renew 100% of our existing Annual Recurring Revenue (ARR).

Key Responsibilities:

• Lead the engagement strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
• Own member retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
• Manage commercial strategy, including renewals from beginning to end, and identifying upsell
• Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
• Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
• Regularly analyze engagement data and member feedback to identify risk factors and intervene early to prevent churn.
• Act as the voice of the customer internally—sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.

Requirements

• Proven experience in Enterprise subscription, research, or SaaS sales, with at least 5+ years in a similar role.
• Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
• Experience negotiating contracts with sophisticated procurement teams.
• Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
• Resourcefulness, resilience, and strong oral and written communication skills.
• Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
• Ability to thrive in an ambiguous environment and persevere through challenges.

• Willingness to adapt and flex as the business evolves.
  
  

Benefits

What We Offer:

• Competitive salary and commission scheme
• Unlimited holidays
• Private healthcare & Life Insurance
• Enhanced Pension / 401k
• Enhanced Parental Leave Policy
• Custom designed HQ in central London with free breakfasts & snacks
• Regular team socials in person in our London office

Zero100 is Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientations