Account Manager

About the role: 

We are seeking a quota-carrying Account Manager for named accounts to drive renewals, upsell, and cross-sell across a portfolio of mid market customers. This role balances account coverage with high-impact engagement, partnering with Customer Success Managers to ensure customers achieve value while meeting growth targets.

This is an ideal role for someone who thrives in strategic account coverage models, can manage multiple accounts efficiently, and has experience in cloud/SaaS expansion sales. Familiarity with AWS and GCP partner funding programs is a plus to accelerate growth opportunities.

You will be a strong fit for this role if you have experience … 

• Managing a portfolio of named accounts to drive renewals, upsell opportunities, and cross-sell ARR to expand overall account value.
• Developing and executing strategic account plans, prioritizing high-growth accounts, and collaborating with Marketing to run campaigns that increase adoption, upsell professional services, and promote DuploCloud support package upgrades.
• Utilizing AWS, GCP, and other partner programs to accelerate SMB deal growth, including submitting funding requests aligned with customer activity.
• Maintaining pipeline accuracy, tracking opportunities, and reporting on progress against quota and revenue targets.
• Partnering with Customer Success Managers to identify expansion opportunities, surface risks, and effectively position DuploCloud solutions for long-term customer success.

Qualifications: 

• At least 5 years in account management, customer success, or SaaS expansion sales, preferably with a portfolio-based model.
• Proven track record of meeting or exceeding quota in SaaS or cloud environments.
• Familiarity with AWS and GCP partner funding programs and co-sell initiatives is highly desirable.
• Ability to manage multiple accounts efficiently and prioritize high-impact opportunities.
• Strong collaboration skills to work across CSMs, Sales, and Product teams.
• Analytical and organized with strong pipeline and forecast management skills.

Success Metrics

• Achievement of renewal and expansion quota
• Contribution to overall Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Growth in ARR from upsell/cross-sell within assigned accounts
• Funding Leverage:: Dollar value of AWS/GCP cash incentives applied toward renewals and upsells each quarter.
• Customer satisfaction and retention across the portfolio 

Compensation Philosophy: 

At DuploCloud we recognize the value you bring, and our commitment to your success is reflected in a competitive compensation package tailored to your experience, location, and skills. In addition to our competitive compensation, we offer a comprehensive array of benefits designed to elevate your overall work experience.

Base Range: $95,000-$105,000 ($190,000-$210,000 OTE) depending on location and level of experience.

Benefits: 

• Remote flexible work options
• Employee assistance program (EAP)
• Medical, dental & vision benefits supplement
• Life & supplement life and Critical illness insurance
• Health Savings Account (HSA), Flexible Savings Account (FSA)

Note: DuploCloud Inc. is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. If you have a disability or special need that requires accommodation, please contact us at careers@duplocloud.net.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

The pay listed above is specific to California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, and Washington. The standard base pay range listed for this role may not be applicable to other locations.

Applicants may be required to sign a confidentiality agreement during the interview process. Applicants who receive job offers from DuploCloud Inc. will be asked to sign a confidentiality agreement, intellectual property disclosure, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at DuploCloud Inc. and wish to review a copy of the required documents prior to receiving an offer, you may request a copy from your Recruiter.