What You’ll Do
- Own adoption, renewal, and expansion outcomes for a defined book of SMB–midmarket customers, exceeding quarterly renewal and upsell quotas.
- Drive proactive customer engagement, including:
- Regular cadence check-ins to ensure admin and end-user adoption
- Value reinforcement throughout each customer lifecycle stage
- Identify and win upsell opportunities through product usage insights, customer goals, and business changes
- Collaborate with CSMs to ensure smooth transition from onboarding to adoption
- Partner with Solutions, Support, and Product to resolve issues, improve workflows, and bring the customer voice back into the business
- Leverage customer data to identify adoption blockers and reinforce value
- Maintain accurate forecasting and account health documentation
- Thoughtfully use AI tools to reduce manual work and improve efficiency in routine account management tasks.
What You Bring
- 2+ years of experience in Account Management, Customer Success, Revenue Operations, or similar customer-facing SaaS roles
- Ability to manage a portfolio with varying levels of complexity while balancing multiple renewal cycles
- Experience handling commercial conversations including renewals, pricing discussions, and upsell scoping
- Strong relationship-building skills across admin and end-user personas
- Excellent communication skills - able to simplify complex topics and guide customers through change
- Demonstrate strong spreadsheet proficiency (Excel/Google Sheets)
- Prior experience with Salesforce, HubSpot, or similar CRMs
- Strong organization and time management, with ability to prioritize effectively
Bonus if You Have
- Background in compensation, commissions workflows, or revenue operations
- Prior experience at a B2B SaaS company.
- Experience using Salesforce, HubSpot, or other CRM solutions.
Why QuotaPath?
- Competitive on-target earnings starting at $110,000-130,000 annually ($80,000-100,000 base salary) with significant upside.
- Generous equity offerings.
- Comprehensive health coverage with 90% of employee premiums paid.
- Flexible PTO and half-day Fridays year-round.
- Opportunities for professional growth and development in a supportive, inclusive environment.
Our Commitment
At QuotaPath, we’re proud to be an equal-opportunity employer that thrives on our team's collective talent and unique perspectives.
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