<div class="content-intro"><p>Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.</p></div><p style="text-align: center;"><strong>Are you passionate about building relationships and exceeding customer expectations?</strong></p><p>At Envoy Global, client relationships are our top priority! We are looking for a dedicated and personable <strong>Account Manager </strong>to partner with our Strategic Account Managers to assist with client requests and projects for their designated client portfolio.</p><p><strong>Account Managers</strong> are vital in providing client specific immigration program knowledge to our Envoy Global immigration teams and affiliated law firm. As our <strong>Account Manager</strong> you will work cross-functionally to support our Envoy global Platform users by providing guidance on overall platform processes & procedures while applying application knowledge to assist clients.</p><p> </p><p><strong>As our Account Manager, you will be required to:</strong></p><ul><li>Provide excellent client service to Envoy Global clients as well as internal teams.</li><li>Address client inquiries related to product features, bugs, billing, reporting, and other needs. </li><li>Act as the primary day-to-day contact for clients in the designated portfolio, following the Strategic Account Manager (SAM) instructions.</li><li>Resolve client escalations and notify relevant internal parties as needed.</li><li>Serve as a trusted partner to Envoy Global clients and internal teams. This position requires strong communication and attention to detail skills, in a fast-paced client service environment.</li><li>Assist with projects and tasks involving various Envoy teams (e.g., Operations Support, Onboarding/Offboarding, Sales, Marketing, Product Support, Finance, Immigration) to meet deliverable and quality standards.</li><li>Produce, analyze, and review client data, provide recommendations, and follow up as required.</li><li>Deliver training (webinars), answer platform questions, and guide clients to resources for continued education and engagement. Participate in client meetings, providing necessary information and follow-up.</li><li>Assist in preparing and delivering Account Business Reviews (ABR)</li><li>Understand and relay client concerns and needs to appropriate Envoy Global teams while documenting in Salesforce.</li><li>Maintain accurate account data and reports as necessary regarding client information</li></ul><p> </p><p><strong>To apply for this role, you should possess the following skills, experience and qualifications: </strong></p><ul><li>Excellent customer service skills and client first mentality</li><li>Strong time management, multi-tasking, and interpersonal skills</li><li>Excellent communication skills; both written and verbal</li><li>Values collaboration and teamwork but also can work independently</li><li>Strong communication and attention to detail within a fast-paced client service environment.</li><li>Accountable and proactive attitude</li><li>College degree preferred or relevant work experience</li><li>2+ years of experience in account management, customer success, and/or client service roles</li><li>Intermediate level proficiency in MS Office Suite</li><li>Experience with utilizing online tools to manage and complete work (various Software Applications (Envoy App, <a href="http://Salesforce.com">Salesforce.com</a>, PowerBi, Zendesk)</li></ul><p> </p><p>Salary Range (Min to Max): $60,000 Base to $80,000 Base</p><p> </p><p><strong>Notice at Collection for California Applicants:<br></strong><a href="http://www.envoyglobal.com/notice-at-collection-for-ca-applicants">http://www.envoyglobal.com/notice-at-collection-for-ca-applicants</a></p><p><strong>#LI-Remote</strong></p><p> </p><p> </p>