Account Manager

Want to deliver tech with purpose, with people who care?
Join us in our mission to create solutions that help keep children safe online.

Who are we?
Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA in Sri Lanka. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

What’s the opportunity?

As an Account Manager, you will build relationships with customers, proactively solve their problems, enhance customer usage through data analysis and training, and expand the customer throughout the Linewize Suite.  In doing so, you will reduce customer churn and increase revenue, increase customer satisfaction with the product, and promote the customer’s success. You will have clear goals with the autonomy and support to ensure you are able to achieve your goals and help the company achieve its goals.

Here’s how you will do it;

• Ultimate ownership for retaining and increasing ARR we generate from existing customers within a defined territory, managing Renewals and Xsells 

• Building relationships and becoming a trusted advisor and advocate for the customer

• Identifying customer challenges early and then working cross-functionally to address them

• Maintain accurate CRM data for customers, including contact, product, and broader district data

• Increasing usage and growing the customers within the Linewize Suite through upsell and cross-sell

• Own and manage the Sales process for cross-sells from your assigned portfolio, from opportunity identification through closed won

This role requires:

• 1+ years of Account Management/Customer Success/Sales preferably in the technology or SaaS space 

• Experience selling and/or support the sales process (Upsell/Xsell)

• Bachelor’s degree or 4+ years of equivalent work experience 

To be successful in this role you must:

• Strong of business acumen

• Proficiency with MS Office, Google Workspace, CRM software

• Excellent communication and presentation skills

• Great interpersonal skills 

• Ability to quickly build relationships and maintain said relationships

• Ability to prioritize customers/projects and manage multiple escalations

• Strong organizational and time management skills

• Comfortable using data to inform data-driven outreach, calendar management, and task assignment

• Desire to solve customer problems and grow customer usage, product base, etc

• Ability to work effectively as part of a team to ensure the customer’s success

• High level of empathy for both your customer and internal stakeholders

Why choose  Linewize by Qoria?

In this role, you can expect:

• Employee Stock Options

• Enhanced Holiday & Family Leave

• Zone Out Days

  ….. and much more

SALARY RANGE : $70-85,000 USD inc OTE PLUS BENEFITS

More importantly, you’ll:

• Support tech with purpose...

As a Customer Engagement Specialist at Linewize by Qoria, your work truly matters. With every customer interaction, you’ll be helping children stay safe online. It feels good to do good.

• With people who care...

One of our values is ‘Care, Always’. Our CESs live and breathe that, every day. We also look after each other, and help create a supportive environment for all.

• Through work that you love...

Customer service takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have.

• And a career that you own...

A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions.

Sound like you?

We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity. At this stage we are only accepting applications from those with full working rights.