Account Manager

1. Position Overview

Strategic Campaign Oversight: Manage end-to-end campaign execution from intake briefs and project management to final reporting and recaps.
AI-Enhanced Workflow: Use AI tools (e.g., ChatGPT, Claude) to streamline project management, optimize campaign documentation, and enhance operational efficiency
Independent Operation: We value autonomous decision-makers. You'll need excellent time management, attention to detail, and the ability to meet deadlines consistently while mentoring junior team members

Campaign Management & Client Partnership

Drive overall success of campaigns across various client verticals and budget levels
Develop intake briefs, project timelines, and campaign documentation
Lead client calls confidently, providing strategic guidance and best practice recommendations based on platform and vertical expertise
Lead client calls confidently, providing strategic guidance and best practice recommendations based on platform and vertical expertise
Represent client needs internally and anticipate future requirements

Project Coordination & Performance

Direct day-to-day campaign operations including budgeting, timelines, and resource allocation
Coordinate with creative, creator services, and paid media teams for seamless execution
Analyze campaign performance data and provide strategic optimization recommendations
Prepare comprehensive performance reports and strategic recaps with actionable insights and learnings
Manage monthly billing reconciliation and budget tracking

Process & Knowledge Development

Build resources and materials for the account management department
Maintain expertise in platform specs, guidelines, and industry best practices
Stay current with platform algorithm changes, industry trends, and emerging best practices
Streamline campaign workflows and improve team processes using AI tools
Create internal and external presentations for stakeholders (Google Slides preferred)

Required Experience: 5-7 years in digital marketing, advertising, or agency environment with proven client-facing experience. Influencer marketing experience preferred.
Core Competencies:Serve as strategic client partner with analytical mindset and strong data interpretation skills, lead client calls and internal meetings independently, manage multiple campaigns across diverse verticals, collaborate effectively with cross-functional teams, and leverage AI tools for enhanced efficiency.

Client Excellence: Serve as primary point of contact and trusted strategic advisor, providing proactive insights and thought leadership that drives client success
Campaign Performance:Deliver high-quality materials and white glove service with strong attention to detail, facilitate smooth cross-departmental coordination, consistently meet campaign KPIs
Operational Excellence: Maintain organized project systems, proactively identify and resolve issues, consistently meet timelines and budgets while building department resources

Autonomous Leadership: We trust our team to operate independently and make strategic decisions
Collaborative Excellence: Work seamlessly with creative, paid media, creator and operations teams
Proactive Accountability: Own your decisions and proactively identify potential issues
Continuous Innovation: Embrace emerging AI tools and process improvements