Account Manager

About Us:
VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, increase operating efficiencies, and improved patient understanding.

About the Position:

We are looking for an Account Manager to join our growing team. In this role you will be responsible for managing and nurturing relationships with existing customers post sale. You will serve as the primary point of contact for the client, overseeing their ongoing experience with our services.

Key Responsibilities

• Revenue Generation: Drive revenue growth through the successful management of renewals, upgrades, and expansion opportunities within existing customer accounts.

• Customer Relationship Management: Develop and maintain strong executive relationships with key stakeholders within the Dental Support Organization (DSO) sector, ensuring long-term satisfaction and loyalty.

• Strategic Account Planning: Create and execute strategic account plans to identify and capitalize on opportunities for growth, ensuring the continuous delivery of value to our clients.

• Renewals and Upgrades: Proactively manage the renewal process and identify opportunities for upgrades, ensuring clients maximize their use of VideaHealth’s solutions.

• Collaboration with Customer Success: Partner closely with our Customer Success Manager to ensure smooth onboarding, training, and resolution of any issues, facilitating client success and satisfaction.

• Client Advocacy: Act as a client advocate, representing their needs and feedback internally to refine and enhance the overall client experience, including implementation, onboarding, and product usage.

• Sales Forecasting: Exhibit precision in sales forecasting, ensuring reliable revenue predictions to support business planning and decision-making.

• Industry Expertise: Stay up-to-date with industry trends and leverage deep industry knowledge to act as a trusted advisor to dental professionals, guiding them through digital transformation in dental care.

• Meetings and Conferences: Attend customer meetings and industry conferences as required to strengthen relationships and represent VideaHealth.

Requirements:

• 6+ years of B2B SaaS sales or account management experience, including 3+ years in enterprise environments. Experience with Dental Support Organizations (DSOs) is a plus.

• Preferred bachelor's degree or higher.

• Demonstrated success in managing client relationships, securing renewals, and driving upgrades.

• Excellent communication, negotiation, and presentation skills with the ability to engage with high-level decision-makers.

• Flexibility to travel to customer meetings, company events, and conferences as required.

• Excellent time management skills with the ability to manage multiple deadlines simultaneously.

• Enthusiasm and a willingness to embrace the world of artificial intelligence and dental care transformation.

• Agility and resourcefulness in problem-solving and adjusting strategies as needed.

VideaHealth Values

• Customer Obsession - everything starts and ends with the customer.

• Bias for Action - we move fast, really fast.

• Extreme Ownership - we get things done no matter what.

• Growth Mindset - we seek comfort in learning and acting, not knowing.

• One Team - we win and lose together.

VideaHealth is supported by some of the best investors in the world, having raised over $27M in Venture Capital from Tier 1 investors such as Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets.

If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!

VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.