Account Coordinator

Company Description

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

Job Description

Under the direction of the Senior Account Director, the Account Coordinator has responsibility for providing overall administrative and other general support as needed for assigned teams, including, but not limited to, project coordination, timeline coordination, project estimation, assistance with client correspondence and presentations, creation of statements of work/project initiation forms, internet research, maintaining accurate and up to date internal tracking systems to ensure client needs are met and exceeded. The Account Coordinator participates in client status calls as appropriate and works closely with Project Management and Account Services teams to help ensure that all key discussion points and action items are captured and communicated in an accurate and timely manner to the larger internal team as well as to the client. The Account Coordinator provides the team with proactive account support, while maintaining precise reporting and deliverables that drive client satisfaction and team success.

Job Duties

• Assist account team in the daily servicing of clients as well as day-to-day administrative tasks
• Support other agency activities on an as-needed basis
• Develop and manage internal databases on behalf of clients and Synchrony
• Support Account Services team in developing Statements of Work, Project Initiation Forms, and other new business initiatives
• Provide backup as necessary to Account Services team for liaising with client teams
• Capture notes and key action items from all internal and client discussions and work with Project Management and Account Services lead to inform larger internal team
• Work with Project Management to help ensure accuracy of internal and client status reports
• Develop PowerPoint slides, Excel spreadsheets, or Word documents as directed to capture information accurately and prepare for presentation of information to internal or external stakeholders
• Coordinate with Account Services and Project Management teams to monitor and manage assigned activities to ensure timely delivery of products and services
• Help to ensure team compliance with client contracts, timelines, and budgets
• Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
• Develop thorough understanding of our industry, including Synchrony products and services and those of our competitors

Internal and External Relationships

• Actively participate in internal brainstorm sessions and contribute ideas for projects
• Represent the organization in an appropriate manner
• Attend client meetings and communicate key learnings to team
• Be a positive force for enhancing the work culture, consensus-building, and internal communications
• Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field
• Develop relationships with external vendors on behalf of Synchrony

Key Competencies

• Effective interpersonal skills, with a strong focus on account services, strategic medical/marketing and businesses processes
• Ability to manage outcomes to win-win resolution
• Ability to present ideas and supporting rationale to internal and external teams in an effective manner
• High level of integrity, confidentiality, and accountability
• Effective leadership skills
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Demonstrated ability to manage key constituent relationships
• Able to identify and communicate key issues, and work with the team to creatively and strategically overcome challenges or obstacles
• Effective attention to detail and a high degree of accuracy
• Excellent analytical thinking, planning, prioritization, and execution skills
• Strong marketing skills and experiences
• Excellent communicator both verbally and in writing
• Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics
• Ability to oversee, manage, and support priorities and workflow to ensure high-quality project execution according to project timelines and budgets

Qualifications

Requirements

• Bachelor's degree required
• Minimum of 1 year of experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
• Specific industry and/or therapeutic expertise is required
• Expertise in MS Office software, social media, and internet search tools
• Desire to learn and ability to work in service-oriented, team environment

Working Conditions

• Ability to attend and conduct client meetings and presentations
• Significant communication with clients and internal teams, including many presentations
• Ability to travel as client needs require
• Ability to commit to extra and/or nontraditional hours as client needs require

Additional Information

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.