As a member of the Emergency Services team, the 9-1-1 Technical Analyst supports and maintains Sinch’s 9-1-1 solutions. The ideal candidate understands the complexity and critical nature of 9-1-1 calls, data delivery and provisioning. They should be comfortable using a variety of systems to manage daily operational needs and to be a primary resource for identifying and resolving issues. We are looking for someone who can interface equally and effectively with carriers, public safety authorities, highly technical, and non-technical personnel. This position requires someone who is driven, self-motivated, focused, and adaptable.
Requirements
ESSENTIAL FUNCTIONS:
- Provide technical expertise on the operation of Sinch’s internal 9-1-1 systems including validation and provisioning processes
- Manage all data for a 9-1-1 system, including PSAPs, pANIs, shapefiles, and MSAG
- Troubleshoot 9-1-1 call routing and data delivery issues. Work with internal teams and external parties to identify root cause and resolution.
- Review utilization reports to identify issues
- Investigate errors using online systems and log files and work with existing teams to resolve
- Document processes and identify areas of improvement
- This position will have rotational on-call support responsibility in the case of critical 9-1-1 incidents
POSITION REQUIRMENTS:
- 3+ years’ experience in 9-1-1 VoIP, Wireless, and/or call routing solutions and services strongly preferred
- Diligent attention to detail, strong organizational skills, and ability to quickly move between topics/situations in a fast-paced environment
- Skilled in communicating issues, impacts, and corrective actions to internal and external representatives
- Ability to digest and communicate both technical and business information in verbal and written form
- Bachelor's Degree or equivalent work experience
PREFERRED QUALIFICATIONS:
- Technical understanding of VoIP and Wireless 9-1-1 solutions and operations
- Technical understanding of Next Generation 9-1-1 solutions and operations
- PIDF-LO and Telematics 9-1-1 solutions
- 9-1-1 incident management
- Agile scrum project development
- Solid technical writing ability
Benefits
- STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual salary range for this position is $75,000.00 - $95,000.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.
If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!
This role will be accepting applications until January 6th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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