Own implementation outcomes and long-term success for use cases in our 340B Suite, serving as the subject matter expert to guide early alignment, efficient and robust implementations, and scalable support mechanisms for a critical and growing segment of our business
Serve as a player-coach on our Technical Customer Success team, balancing hands-on technical leadership with building a high-performing team that can manage 340B implementations day-to-day
Drive time-to-value for our 340B customers by designing efficient, repeatable implementation templates and playbooks, and continuously refining onboarding workflows
Collaborate deeply with cross-functional teams, including Account Management, Sales, Product, and Engineering to gather requirements, configure solutions, and ensure ongoing value delivery.
Lead technical problem solving—from SQL queries and Python scripts to API/FHIR integrations—directly unblocking implementations when needed.
Build tight feedback loops with Product and Engineering, ensuring customer insights shape roadmap priorities and product enhancements.
Own KPI outcomes for 340B implementations including time to value, customer satisfaction, and resolution times, and ensure the team is tracking and exceeding targets.
What we’re looking for
Experience
5+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field
Ability to explain complex technical problems in concise communication
Experience in the healthcare industry and preferably within the 340B, TPA, and pharmacy analytics space
Mentored and guided team members in effective implementation and problem-solving.
Successfully served as a senior escalation point for complex technical issues, resolving critical roadblocks.
Technical skills
Proficient in SQL
Experience in working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.)
Familiarity with code (Python, YAML, etc.)
Additional skills
Excellent verbal and written communication skills
Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues
Ability to serve as a senior technical point of escalation, representing Plenful externally on technical matters and ensuring clear, credible communication with customers during escalations or complex implementations
Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience
Highly organized, able to manage multiple accounts, and prioritize tasks independently.
Miscellaneous
A genuine interest in healthcare and making the industry more efficient
Excitement to see and learn the company-building process firsthand alongside dedicated, hardworking, fun-loving team members
A bias toward action and enjoyment working in a dynamic, fast-moving environment
Plenful perks
Great benefits include unlimited PTO, health insurance, meal stipend, health & wellness stipend, team offsites, 401K matching, and stock options
Opportunities to further develop and refine your partnership acumen by partnering with our seasoned leaders
Discover fully remote job opportunities in the United States at USA Remote Jobs. Apply for roles like Software Developer, Customer Service Specialist, Project Manager, and more!